Senior Agile Coach - Enablement

Description and Requirements
Role Value Proposition:
As part of MetLife's Global Agile Enablement team, you will help the enterprise optimize value delivery by developing sustainable practices as a player/coach for teams or Agile Release Trains (ARTs). This role is ideal for a critical thinker who enjoys applying their first-hand experience working in agility to solve unique problems while collaborating to reach goals and share learnings across the enterprise.
The associate will primarily support:

• Technology Teams and ARTs- Engaging directly with Product Owners, Product Managers, Architects, Developers, Stakeholders and other Delivery professionals to teach and model effective agile development techniques and drive continuous improvement
• Enterprise Agile Enablement (AE) Operations - Sharing learnings from portfolio engagements with the central hub team to help curate and distribute current best practices

The Opportunity:

• The Agile Enablement Senior Coach will play an internal-customer-facing role, helping leaders and teams implement modern product development and delivery methodologies via strategic engagements with MetLife portfolios.
• This role provides a unique opportunity to grow within MetLife's Agile Enablement team, develop deep expertise in enterprise agility, and contribute to the continuous evolution of our value delivery.

Key Responsibilities:

• Supporting maturing agile teams as a player/coach while upskilling team members for sustainability (2-3 agile teams simultaneously)
• Scaling agile teams into teams of teams (ARTs) and support the ARTs until they can operate independently
• Conducting assessments of current state development and delivery processes, providing recommendations, and driving continuous improvement
• Assisting in implementing pragmatic Lean, Agile, and DevOps best practices
• Leveraging Azure DevOps (AzDO) and other agile lifecycle management (ALM) tools to enhance team efficiency (Target Process and Service Now.)
• Delivering presentations and training fit for various levels of maturity
• Facilitating ad-hoc activities or workshops to support lean, agility, and process improvement
• Identifying appropriate metrics to measure flow, competency, and outcomes
• Driving alignment between business and technology stakeholders
• Remaining current with industry-recognized certifications (ex. SPC, Scrum alliance CTC)

Essential Business Experience and Technical Skills:
Required:

• 5+ years of experience in agile software delivery and/or DevOps
• Hands-on experience in a key role (Coach, Product, Architect) on agile teams and familiarity with the end-to-end agile software delivery lifecycle
• Proficiency with Azure DevOps (AzDO), and other ALM tools (ex: Target Process, Service Now)
• Strong problem-solving and critical-thinking skills
• Systems thinking and the ability to drive long-term strategy
• Ability to work cross-functionally in an evolving environment
• Strong communication skills (including written) with the ability to adapt to various audiences

Preferred:

• Experience working in scaled agile frameworks (e.g., SAFe, LeSS, or Scrum@Scale)
• Foundational knowledge of cloud, CI/CD, or DevOps principles
• Certification in Scrum, SAFe, or Agile methodologies
• BA/BS in Computer Science, Business, Industrial/Systems Engineering or a related discipline

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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