Senior Administrator, Salesforce

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

The Senior Administrator, Salesforce will own the day-to-day configuration, support, maintenance, and improvement of our organization’s Salesforce environment. Working closely with staff from the philanthropy, sales, customer success, & finance teams (among others), this administrator will identify, develop and deploy new business processes. As a unique role within Khan Academy, we are looking for someone with a breadth of skills in Salesforce Administration, IT, and Technical Project Management. 

• Serve as full-time administrator for a Salesforce environment with 50+ users, across the Philanthropy, Marketing, Finance and Districts teams.
• Handle all administrative functions for Salesforce, including: maintaining user profiles, modifying page layouts, creating new fields, generating reports, supporting dashboards, evaluating and installing new Salesforce releases, providing support and training for our team of internal Salesforce superusers and stakeholders, and prioritizing improvements and changes to Salesforce.
• Translate business requirements into well-crafted and scalable solutions that best leverage the Salesforce platform and products to their full capacity (including Flows and custom Apex) in support of functional teams. 
• Lead discovery meetings to identify, implement, and document the best solutions.
• Manage all Salesforce integrations including connectors to AppExchange partner products and custom integrations from internal relational databases to Salesforce.
• Facilitate organizational alignment for the near- and long-term vision of how Salesforce is used by contributing to the roadmap and playing a key role in the planning processes for upcoming releases and projects.
• Collaborate closely with our small team of Salesforce administrators in an agile environment using Scrum methodologies and actively participate in team routines such as stand-ups, sprint planning, and coordinated communication.

WHAT YOU BRING

• 5+ years of Salesforce Administration or developer experience
• Salesforce certifications preferred:
• Admin (ADM201 or ADM211)
• Platform Developer (PD1 or PD2)
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, processes, custom views, and other content of intermediate or greater complexity 
• Proficient with advanced areas of Salesforce such as declarative implementations, Visualforce, Apex code, Flows, Nonprofit Success Pack, table driven trigger management, duplicate management, custom objects 
• Ability to develop and migrate platform enhancements from Sandbox to Production environments, while making sure changes do not deteriorate existing operations
• Ability to create proof-of-concept applications in Sandbox environments to enable end-users, developers and partners to collaborate on solution design
• Experience integrating with Salesforce Marketing Cloud
• Experience with productivity tools (Google Workspace, Confluence, Slack, Jira)
• Bachelor’s degree in Computer Science, Information Technology, Information Systems or equivalent experience
• A demonstrated interest or experience in building out marketing and/or fundraising and philanthropy automation using technologies is a plus
• Experience with nonprofit and/or education processes and business objectives is a plus

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $127,423 - $159,279 USD / $172,188 - $215,235 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.
As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]