Senior Account Manager (Remote- US Based)

Important Notice:
This job posting is exclusively for current Togetherwork employees. Applications from external candidates will not be considered at this time.

If you are not a Togetherwork employee interested in joining our team, please explore future opportunities on our public career page: https://www.togetherwork.com/careers/.

Job Summary 

The Account Manager within Togetherwork’s Petcare vertical is a pivotal client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts. Your primary objectives will be to drive customer retention, secure renewals, and identify growth opportunities within your assigned accounts. Success in this role requires a strong background in account management.

Responsibilities 

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features.
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications.
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy.

Requirements 

• 3-5 years of account management experience, preferably in SaaS or software delivery within an agency, technology provider, or client-side role.
• Bachelor's degree or five years of experience in lieu of a degree preferred.
• Experience in the pet care industry is preferred.
• Strong proficiency in CRM tools, with Salesforce being a must-have.
• Experience with project management tools such as Asana, Monday.com, and Jira.
• Demonstrated success in driving customer retention and renewal, with a 70% focus on retention and 30% on growth.
• Solid analytical skills, with experience in reporting, billing, and deriving insights from data.
• Familiarity with APIs and SaaS platforms, particularly in the context of client-facing roles.
• Experience with tools such as Zendesk, PowerBi, and other reporting platforms is a plus.
• Excellent written and verbal communication skills, particularly in documentation, presentations, and customer reporting.
• Strong attention to detail and organizational skills.

Soft Skills:

• Communication: Excellent written communication and presentation skills are essential. While negotiation skills are not a primary focus, the ability to communicate clearly and effectively with clients is key.
• Adaptability & Organization: Ability to manage competing priorities and navigate complex client situations with flexibility and confidence in a dynamic environment.
• Customer-Centric Mindset: Passionate about customer success and driven to build long-term relationships by understanding and anticipating client needs.

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range

US Remote: $75,000.00 to $85,000.00 USD per year