Senior Account Manager, Corporate Sales

About Fellow:

Fellow is on a mission to give you the gear, the guidance, and the coffee to make your brewing routine a moment of creativity. We design products for your countertop—not your cupboard—full of thoughtful features you’ll actually use. Headquartered out of San Francisco’s Mission District, Fellow has grown from a Kickstarter campaign into a global brand with distributors and customers in more than 50 countries. Welcome to a brighter, less boring morning!

Position Overview:

We are looking for an experienced and driven Sr. Account Manager of Corporate Sales to join our dynamic team. This role will be responsible for managing and growing a large portfolio of accounts in the corporate gifting and promotional products sector. The ideal candidate will have a proven track record of sales success, strong account management skills, and experience handling high-value clients, and preferably experiences working within corporate gifting. As a Senior Account Manager, you will lead the end-to-end sales cycle, including outbound prospecting, managing inbound leads, building opportunity pipeline, forecasting, and order entry for your book of business. You will play a key role in nurturing relationships with our largest accounts and driving revenue growth across this channel.  We are looking for someone who can thrive in a start-up environment, is very detail oriented and has clear, concise, and timely communication internally and externally. 

The Sr. Account Manager of Corporate Sales will accomplish all of this while living out Fellowship Thinking, our leadership principles:

• Fellowship Thinking centers our customers, always.
• Fellowship Thinking views all goals as shared.
• Fellowship Thinking never stops improving.
• Fellowship Thinking says “yes, if”.
• Fellowship Thinking deliberately seeks equity. 

This role is based in our office in San Francisco, CA and is required to be in-office 3 days per week. This role will potentially require some travel for tradeshows and industry events throughout the year.

Responsibilities:

• Manage and cultivate relationships with corporate/promotional accounts 
• Manage the full sales cycle, including identifying new prospects, converting inbound leads, presenting product offerings, negotiating terms, and closing deals.
• Generate new business opportunities by outbound prospecting and identifying 
• Monitor orders, sales performance, and customer satisfaction, ensuring smooth execution from order placement to fulfillment.
• Serve as the main point of contact for your accounts, providing consistent, high-touch communication and ensuring a top-tier customer experience.
• Utilize CRM software (Salesforce) to work lead funnel, track and manage sales activities, and maintain an up-to-date account database.

Requirements:

• 5+ years of experience in a sales account management role, with a proven track record in managing large volume of accounts within a book of business. Experience working with corporate gift/promotional products is preferred.
• Strong interpersonal, communication, and negotiation skills with the ability to build and maintain long-term relationships.
• Detail-oriented with excellent organizational and time management skills; ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency working with Salesforce, Netsuite, Asana, Google Suite

Benefits:

• Competitive compensation including employee equity plan
• Generous paid time off plan
• 401k with company contribution after 6 months of employment
• Medical/dental/vision insurance
• Better Yourself Wellness credit & Better Your Community donation matching
• Monthly Fitness Stipend
• Summer Fridays
• Paid Parental Leave
• Generous discount on Fellow products
• Best coffee anywhere

Salary: $120,000-$138,000 OTE

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.