Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About Genesys Japan
In Japan, there is a major shift in Japanese companies leveraging cloud and digital technologies, and Genesys has been and continues to be successful in building a strong CX practice revolving around our market leading cloud contact center solution Genesys Cloud CX.
Regardless of vertical, companies that are focused on improving their brand and improving their customer experience are choosing Genesys as their preferred CX platform partner. Japan has become one of the key regions in the APAC market and there is no better time to join our crew!
We are also certified as a Great Place to Work 4 times in a row in Japan!
Genesys Japan website：https://www.genesys.com/ja-jp
More about Genesys：https://www.youtube.com/watch?v=qUJNUcrb5Sw
Features of Genesys Cloud CX：https://www.youtube.com/watch?v=oNKOUx2ao1M
About the Role
If you are a motivated and proactive Senior Account Executive who is excited to be a key part of the driving force behind the CX and DX transformation in Japan, we want to hear from you!
As Senior Account Executive, you are the catalyst behind the growth and success of the company, and you will own the full sales cycle for opportunities in your territory.
You are a consultative Sales professional, and you will take ownership of positioning the full Genesys solution portfolio, developing and managing multiple sales pipelines, securing net-new business, and driving revenue growth from within the existing customer base.
This role focuses on both direct and high-touch sales to end customers in Japan as well as coordinating delivery and fulfillment through any one of our channel partners.
Above all, be ready to have fun in growing the business with the other members of the Genesys Crew!
What You’ll Be Doing:
- The main external contact is with end-users and partners. You will have daily contact with assigned accounts to pursue opportunities
- Complete Account Executive Documents for every focus or investment account in your territory and coordinate the overall execution of the plan.
- Carry a quota and/or MBOs for your assigned accounts based upon activity levels and penetration at each account.
- Establish solid relationships at all levels within your assigned accounts and direct account-related activities to ultimately achieve leading account control.
- Manage and lead a virtual team of colleagues that will change depending on the sales campaign and provide constant direction.
- Coordinate activities with multiple partners and internal organizations.
- Be responsible and accountable for the integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
- Provide regular forecasts to the district manager of current and pipeline opportunities.
We’d Love to Hear From You!
- Ideally 8+ years’ experience in Direct Sales and/or High Touch sales in IT/Tech industry
- Genuine curiosity and passion for technology and how things work especially Cloud and AI
- Possess empathy and care for both your team and your customer
- Excellent communication skills, both verbal and written
- Great presentation skills and decision-making skills
- Prioritization, time management and able to work independently with minimal supervision
- Growth mindset and quick ability to learn tools and processes as well as financial skills in deal structuring including TCO analyses and leasing, and forecasting using Salesforce Lightning
- Leadership to coordinate a virtual team of technicians, service colleagues, finance support personnel and partners to effectively manage an overall sales campaign.
- High potential to manage large accounts and achieve and exceed quota
- Languages: Native/Fluent Japanese, comfort with using English
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.
#LI-Hybrid
#LI-TW1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
