Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking a highly motivated and results-driven Senior Account Executive Enterprise to join our dynamic sales team within the rapidly growing CCaaS (Contact Center as a Service) industry. In this role, you will focus on developing new business opportunities, driving revenue growth, and fostering long-term relationships with key clients. As a Senior Account Executive Enterprise, you will leverage your expertise in the CCaaS market to understand customer needs, offer tailored solutions, and consistently exceed sales targets.
Key Responsibilities:
- Lead Sales Initiatives: Identify, pursue, and close new business opportunities in the CCaaS space.
- Customer Relationship Management: Build and nurture long-term relationships with senior executives, decision-makers, and IT leaders within target accounts to drive account growth and retention.
- Solution Selling: Use a consultative sales approach to understand customer pain points and needs, presenting tailored CCaaS solutions to improve customer experience, optimize operations, and drive ROI.
- Market Expertise: Stay up-to-date on industry trends, competitive landscape, and emerging technologies to position the company's CCaaS offerings as industry-leading solutions.
- Collaboration: Work closely with marketing, product development, and customer success teams to ensure smooth onboarding and high customer satisfaction, and to develop strategic account plans.
- Sales Forecasting & Reporting: Provide accurate sales forecasts, maintain CRM data integrity, and report on sales metrics and key performance indicators (KPIs).
- Cross-Selling and Upselling: Identify opportunities to expand accounts by introducing additional services and features, driving incremental revenue.
- Contract Negotiation: Negotiate and close complex contracts, ensuring mutual value is created for both the company and the client.
- Customer Advocacy: Act as a trusted advisor and advocate for customers, understanding their business challenges and aligning our solutions to meet their evolving needs.
Qualifications:
- 8+ years of experience in a sales or account executive role, preferably within the software, or cloud communications industries.
- Deep understanding of contact center technology, cloud-based communications, and CCaaS solutions, with proven experience in selling complex technology solutions to enterprise clients.
- Demonstrated success in achieving and exceeding sales quotas, closing deals with enterprise accounts, and managing multimillion-dollar contracts.
- Excellent communication, negotiation, and presentation skills with the ability to influence decision-makers at all levels.
- Ability to build trusted, long-term client relationships, acting as a strategic advisor to key stakeholders.
- Familiarity with CRM systems (e.g., Salesforce) and the ability to leverage data for account planning and forecasting.
- Highly motivated, results-oriented, and able to thrive in a fast-paced, dynamic environment.
- Bachelor's degree in Business, Marketing, or a related field. A relevant Master's degree or professional certification is a plus.
- Fluency in French and English languages
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
