Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position: Senior Account Executive, Commercial
Reporting to: Director, Commercial Sales
Location: Bogotá, Colombia
Key Responsibilities:
- Manage and close Genesys Commercial sales opportunities through forecasting, account resource allocation, account strategy, and planning.
- Support sales through calls and/or web-based presentations to manage product positioning, and strategies.
- Increase pipeline through demand generation and targeted campaigns to the new logo accounts.
- Learn and maintain in-depth knowledge of Genesys Commercial products and technologies, competitors, industry trends.
- Articulate Genesys Commercial based solutions to align with client's requirements.
- Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle.
Minimum Requirements:
- BS or BA degree.
- Language skills: high proficiency in English.
- 5+ years of sales experience (Enterprise Companies a plus).
- Proven ability to manage complex sales cycle, with a track record of successful revenue attainment.
- Excellent communication/negotiating/closing skills with customers/prospects and partners.
- Aggressive, strong organizational skills and a self-starter.
- Experience of selling either customer experience, contact center, CRM, digital transformation, or similar sort of technology stack.
- A team player and a leader of virtual teams, able to orchestrate and win complex sales cycles.
When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual sales goals, and willing to be coached for continuous growth and development.
Genesys offers you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
