Select Client Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Sales Executives direct revenue generation from the designated area will contribute to the overall the Americas development. Responsible to build up long-term relations with existing long tail clients.

MAIN FUNCTION

• Carry out certain number of interactions per week with existing/new/lost clients to develop long-trusted relationships & discuss opportunities to increase their TTV & bookings.

• Update sales interactions using the Salesforce CRM system (calls, tasks, opportunities)

• Managing a large portfolio of retail clients (independent travel agencies, group branches, home brokers, etc…)

• Assist clients in the most important operational & financial issues.

• Introduce successfully to our clients all current & future digital tools/automatizations available for them.

PURPOSE

• Maintain and grow relationships with your assigned portfolio of retail clients mainly by phone, e-mail & videocall, with the objective to achieve your TTV and OM growth targets.

• Market representation: achieve client interactions targets by promoting Bedsonline and Hotelbeds brands.

• Recovery: support the recovery of markets and clients by contacting dormant or low performing clients in order to help them produce again with us.

• Client acquisitions: Manage the e-registration of our clients from the onboarding to become a real client.

• Digital transformation: participate in the creation of the new attention model for long tail clients by adopting a digital mindset and propose ideas on how to increase efficiency from a digital point of view.

REQUIREMENTS

• Candidate should ideally possess a Diploma or Professional Degree (but is not a must). An intermediate sales track record can substitute for lack of academic qualifications.

• Experience in Sales and/or customer service.

• Fluent English (essential) and source market language (essential) 

• Computer skills, particularly excel, word and powerpoint.

• Basic knowledge of sales management in a hospitality set up.

• Experience with:  Tableau, Salesloft and Salesforce knowledge.

• Strong communication.  High degree of interpersonal skills and ability to interact at a high level. Dynamic, outgoing personality, self-motivated, resourceful, highly independent, innovative, creative with high degree of customer service and result oriented.

• Excellent Time Management skills.

• Ability to mutli-task.

• High attention to detail.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.