ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or verify their identity again. 130 million members experience streamlined login and identity verification with ID.me at 16 federal agencies, 30 states, and 56 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.
ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
Role Overview
We are seeking a Security Operations Manager for our new Mountain View office. This individual will oversee physical security operations, manage office functions, and serve as the front-line leader of the Physical Security Team. This role is integral in creating a safe and efficient work environment and will report directly to the Director of Physical Security and work closely with the Mountain View Site Director. Our current guardforce is a small, contract force with a daily roving patrol. The crux of this role will be administrative, Office Management duties.
ResponsibilitiesSecurity Management
- Oversee & manage the workforce, ensuring all guards are equipped to carry out their duties effectively.
- Oversee the contract cleaning service ensuring all duties are performed and supplies are restocked
- Assign guards to posts and tasks, including escorting guests and vendors.
- Review guard logs and reports for accuracy and action items.
- Conduct and lead monthly safety inspections (Fire, AED/Trauma, Evacuation Chair).
- Serve as the evacuation leader, providing training and leading emergency responses as needed.
- Monitor and maintain CCTV systems and other physical security technology.
- Stand guard post when necessary and remain vigilant while multitasking.
- Inform the Director of Physical Security regularly on events and activities.
Office and Facility Management
- Maintain office and security inventory, ordering supplies and equipment as needed.
- Ensure kitchens and communal areas are clean, organized, and stocked with supplies, including coffee machines and snacks.
- Organize and support office meetings, activities, and employee engagement events.
- Complete daily site walks to identify and address facilities or cleaning concerns.
- Collaborate with property management, building engineers and cleaning services to resolve building-related issues.
- Lift and move up to 50 lbs for tasks such as rearranging furniture or setting up office equipment.
- Manage executive car services for company needs.
- Coordinate meeting / conference spaces both onsite for various departments.
Administrative Tasks
- Track and address tasks and issues through the Jira ticketing system.
- Manage vendor relationships and invoices.
- Prepare weekly reports summarizing updates and activities for leadership.
- Order company lunches, snacks, and employee swag.
- Monitor contractor and employee badge entry into the office.
Other Duties
- Participate in weekly meetings with leadership and teams.
- Be willing to travel for occasional company events.
- Perform additional duties as assigned to support both the physical security program and office operations.
QualificationsBasic Qualifications
- 3+ years of experience in security leadership/supervisory, military, or law enforcement.
- 2+ years of office management.
- Security Guard Certification.
- Proficiency in Microsoft Office, Google Suite, Okta, and Atlassian products.
- Familiarity with Apple computers.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work independently under minimal supervision.
- Ability to lift and move up to 50 lbs.
- No criminal record.
- Availability to be on-site 5 days a week.
Preferred Qualifications
- Certifications in CPR, AED, and First Aid (or ability to obtain qualification within 6 months of hire date)
What We Offer
- A collaborative and mission-driven environment.
- Opportunities for growth and development.
- The chance to make a meaningful impact on security and operations in a cutting-edge company.
#LI-JS1
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Mountain View, CA Pay Range
$103,428—$155,000 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
What We Do
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 100 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers. The company provides identity proofing, authentication and group affiliation verification for organizations across sectors.
The company's technology meets the highest federal standards and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me is the only provider with video chat and in-person verification, increasing access and equity. The team is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Our Mission is to make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
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