Securities Services - Client Services - Associate

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.
Join our Corporate & Investment Bank Securities Services team at JPMorgan Chase & Co., a global leader trusted by significant corporations, governments, and institutions in over 100 countries. We offer innovative financial solutions to millions, segmenting our clients to understand their needs and build strategic partnerships. This Mumbai-based role involves overseeing the critical client billing process in the Asset Owner/ Asset Management segment, a crucial role due to the complex offerings in our Securities Services business.
As an Associate in Client Services within the Corporate and Investment Banking (CIB) Securities Services team, you will be tasked with managing the crucial client billing process, specifically within the Asset Owner/Asset Management segment. Your role will provide you with the opportunity to gain in-depth knowledge on a variety of products, supply precise inputs to the Billing Operations team, and pinpoint and execute process enhancement opportunities that substantially boost efficiency, quality, and client satisfaction..
Job Responsibilities

• Review Invoice:
  • Review the Invoices generated for accuracy and completeness as per the pre-defined client delivery schedule
  • Develop an expertise on range of products offered as well as any client specifics, to ensure that the invoice is in-line with the offering
  • Provide accurate inputs into the Billing Ops team [required where system-based feeds are incomplete/missing
  • Ensure any changes to client accounts/ products offered are effectively captured into the billing cycle. Identify gaps in the Invoicing process and fix them. Also, share thematic analysis for strategic remediation.
  • Maintaining client profiles, and fee agreements documents for your assigned book of business. Coordinating Invoice delivery across all products and services (including working with colleagues from Custody, Accounting, Performance, Compliance, and Trading Services)
• Oversee and deliver on efficiency initiatives -reduction in non-standard client processes, reporting, etc. Identify and implement process improvement opportunities that significantly enhance efficiency, quality and client satisfaction
• Manage governance process of service disciplines. Deliver transparencies on significant items to wider audience and coordinate in region against global initiatives.
• Identify, design and influence investment initiative priorities for new product enhancements, service bundles and operational efficiencies.
• Support client facing contacts by providing all root cause explanations for client reviews/queries. Prepare MIS and ad-hoc reports for clients as well as for internal partners. Liaise with multiple product teams to consolidate the information required for clients
• Perform functions related to risk and quality control including; entitlements and dormant account reviews, fee billing audits, billing receivables, client onboarding, account closings, standing instructions, etc.

Required qualifications, capabilities, and skills

• Bachelor's degree. Effective problem-solving skills. Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM. Ability to prioritize, handle multiple tasks and work with minimal supervision.
• Strong client management skills and experience in dealing with partners internally
  • Able to demonstrate Industry/Business Knowledge.
  • Able to demonstrate executive management and communication experience/skills.
  • Able to demonstrate and give examples of creative problem-solving experience.
  • Ability to adapt and demonstrate flexibility in a dynamic environment.
  • Capability to quickly grasp new products and developing new business requirements
  • Demonstrated ability to work collaboratively and develop strong partnerships
• Strong presentation and analytical skills, speaking and oral skills. Ability to summarize, simplify and communicate detailed and complex information to a broad range of team members across the seniority spectrum, whether verbally or written. Strong organizational, project management and planning skill sets. An understanding of the major financial markets and securities.
• Compliance mindset with a solid understanding of risks associated with the broad array of services offered
• Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, Investment Information Services, and Securities Lending.

Preferred qualifications, capabilities, and skills

• Relevant Operations, fund accounting or custody background preferred. Experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients.
• Basic programming/Scripting knowledge on VBA/ script is a plus
• Knowledge in cognitive automation with OCR tools, is a plus
• Experience in SharePoint creation and/or SP management is a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.