At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Main Attributes:
- Excellent customer service skills
- Strong communication abilities, both written and verbal
- Proficiency troubleshooting technical issues
- Familiarity with various enterprise security tools and platforms
- Strong teamwork and collaboration skills
- Dedication to continuous learning and skill improvement
What You'll Be Doing:
As a SecOps Engineer I, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services.
Key Responsibilities:
- Responding to support cases from customers regarding security tool-related issues
- Providing timely and effective troubleshooting assistance to resolve customer problems
- Documenting support cases and solutions for future reference and knowledge sharing
- Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases
- Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues
- Contributing to the development of knowledge base articles and other support resources
- Participating in training sessions and workshops to enhance technical skills and product knowledge
- Maintaining up-to-date knowledge of industry trends and best practices in security operations
What You Should Bring:
- Bachelor’s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
- Someone with Flexible to work 24/7 Security Platform Operations and willing to work in shifts.
- Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
- Knowledge on Cloud Security
- Experience working in a technical support or helpdesk role is preferred
- Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
- Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
- Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus
- Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required
- Ability to prioritize and manage multiple tasks simultaneously
- Strong problem-solving skills and a methodical approach to troubleshooting
- Adaptability and willingness to learn new technologies and processes
- Commitment to providing exceptional customer service and support
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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What We Do
Eli Lilly and Company engages in the discovery, development, manufacture, and sale of products in pharmaceutical products business segment.
For more than a century, we have stayed true to a core set of values – excellence, integrity, and respect for people – that guide us in all we do: discovering medicines that meet real needs, improving the understanding and management of disease, and giving back to communities through philanthropy and volunteerism.
