Professional Service Consultant - MSP

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

To support Nexthink Professional Services and the Nexthink Accelerate team, we are looking for a Delivery Consultant who can provide service activities to Nexthink strategic accounts and provide ongoing value to Nexthink customers in different areas of operations.

The role's focus is on working with a set of Service Delivery Managers and consultants to provide Nexthink with advanced content build. The role is expected to collaborate with SDMs, Professional Services, and customer Success teams.

The main responsibilities of the role are as follows:

· Analyze and benchmark customer’s data-set to drive insights for ongoing operations

· Create analytical reports and perform ticket analysis to provide recommended action plans

· Provide insights on end user computing common issues and proper ways to solve it for enterprises

· Ability to translate analytics findings into appropriate content/solution in Nexthink

· Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.

· Develop advanced contents for customers and handle testing, pilot and production deployment

· Develop automation scripts (Remote Actions) based on Windows PowerShell

· Support customers’ initiatives on Nexthink areas of operations

· Seek to continuously improve relevant technical knowledge and skills

· Work against a set of Service Levels (SLs)

· Stay current on product development/releases to a level required for the above activities;

Qualifications

· BA/BS preferred in computer science, computer engineering

· Minimum of 5 years of experience in technical consulting, analytics & automation

· Extensive technical knowledge on end user computing

· Exposure to Digital Transformation projects, preferably End-User related

· Excellent knowledge of Microsoft Windows clients and applications and MacOS

· Good troubleshooting skills and technical knowledge of IT operations and ITIL

· Good knowledge of IT operations in challenging environments

· Ability to quickly learn new technologies in an unsupervised environment

· Excellent teamwork and communication skills

· Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies

· Excellent knowledge of Microsoft Windows and Linux clients and its applications

· Practical knowledge of JSON, SQL, XML, windows PowerShell. Practical experience in data integration

· Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights

This position requires 10% travel to headquarter for training purposes

#LI-Hybrid

Additional Information

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.