Scrum Lead

About the department
Cloudflare's IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management. We are launching an Agile Center of Excellence (ACE), to which this role will be a member of.
What you'll do
We are looking for an entry to mid-level, self-motivated Agile Scrum Master within our Information Technology department with excellent communication skills who thrives on accelerating delivery and collaborative problem solving. Your main role will be to facilitate and coordinate Agile Scrum processes within our product teams, ensuring the team can work efficiently to deliver high-quality solutions.
You will work closely with the product-led IT teams to ensure that the work progresses on schedule, and to the desired level of quality. Additionally, you will serve as a coach and mentor to our team - helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently.
Responsibilities:

• Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
• Identify and troubleshoot obstacles that are hindering the team's progress.
• Promote continuous improvement through retrospectives and feedback sessions.
• Communicate project status, risks and issues to stakeholders.
• Track KPIs and help teams deliver high-quality solutions on time.
• Ensure that the team follows the Scrum framework and adheres to Agile principles.

Examples of desirable skills, knowledge and experience

• Minimum of 2+ years of experience as a Scrum Master.
• Strong knowledge of Agile Scrum principles and practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to lead and facilitate Scrum ceremonies.
• Have a balance of people, organizational, and technical skills to deliver and guide decision making without authority
• Work independently in a dynamic and high-pressure environment with timely delivery despite ambiguous and changing business requirements
• Thrive in a fast-paced hyper-growth engineering environment, with the ability to learn new technologies quickly, and extremely comfortable with ambiguity
• Ability to analyze and think quickly and to resolve conflict
• Knowledgeable in techniques to fill in gaps in the scrum
• Ability to determine what is scrum and what is not
• Ability to work with and lead a team
• Ability to adapt to a changing environment
• Self-motivation and ability to stay focused in the middle of distraction

Bonus Points

• General conceptual understanding of programming and/or database queries.
• Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
• SAFe certification and Kanban certification are a plus.
• Prior knowledge of Agile project management tools, such as Jira.