Scheduler

Job Description:

The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Posting Specifics

• Shift Details: Full-time
• Unit/Location: St. Mary's Regional Hospital, Grand Junction
• Additional Details: Please review Minimum Qualifications listed below before applying.

Are you interested in advancing your career while helping people live the healthiest lives possible? As a Scheduler at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care. At Intermountain, you will be part of a team that values career advancement, innovation, and collaboration, where your skills are valued and your contributions make a lasting impact.

In Grand Junction, you're surrounded by countless hiking trails (see Colorado National Monument), world-class ski resorts (Aspen and Snowmass), and 3 National parks (Arches, Canyonlands, and Black Canyon of the Gunnison) while being in a city that is home to 30 wineries and tasting rooms. With 300 days of sunshine and four seasons, Grand Junction's a wonderful, affordable place to live.

As a Scheduler at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care by:

• Maintaining the Surgery Schedule: Providing necessary information to patients and physicians.
• Coordinating Appointments: Registering and scheduling appointments for patients according to availability.
• Conducting Pre-certification: Ensuring proper insurance approval for appointments and medical care.
• Pre-operative Coordination: Ensuring all pre-operative required tests needed prior to surgery are scheduled and completed. Coordinating and ensuring necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to the scheduled procedure.
• Patient Communication: Communicating detailed information and answering patients' questions regarding surgery preparation instructions, arrival/departure instructions relative to the procedure. Scheduling any necessary follow-up appointments, as directed by physicians.
• Handling Calls: Receiving and screening calls relating to problems that may arise due to date changes and any reasons for cancellation. Escalating non-routine issues to the practice manager or physician.
• Greeting Patients: Answering phones, taking messages, returning calls, and providing needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
• Scheduling Appointments: Scheduling patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registering Patients: Confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Following procedures when identifying patients.
• Insurance Verification: Obtaining copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verifying information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Completing the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifying insurance to determine coordination of benefits and obtaining authorization and/or referrals as required. Screening for non-covered services and waiver of liability (ABN) through automated screening at the time of service.
• Financial Counseling: Informing self-pay patients of liability due and prepayment requirements. Preparing estimates of procedures, calculating advance payment requirements on previous or bad debt and current balances. Referring potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Referring complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
• Collecting Payments: Collecting patient payments and providing accurate receipts. Posting payments in the system. Reconciling receipts with cash collected and completing required balancing forms. Documenting patient account notes for all interactions/transactions.
• Maintaining Work Queues: Maintaining department and/or individual work queues and reports as required.
• Preparing Medical Records: Preparing medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scanning medical records as required for Medical Group or specialty office.
• Promoting Mission and Values: Promoting the mission, vision, and values of SCL Health, and abiding by service behavior standards.
• Performing Other Duties: Performing other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years related experience in a health care organization

Preferred Qualifications

• Demonstrated understanding of health insurance, medical costs, medical terminology
• Excellent customer skills, in person and via telephone
• Strong communication skills
• Proficient computer skills
• Possess a strong work ethic and a high level of professionalism
• A team player who handles multiple projects simultaneously in a fast-paced environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• Demonstrate understanding of health insurance, medical costs, medical terminology.
• Excellent customer skills, in person and via telephone.
• Strong communication skills.
• Proficient computer skills.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast paced environment.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

St. Marys Regional Hospital

Work City:

Grand Junction

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.34 - $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.