We have an exciting opportunity for a Scheduler to join our dynamic team! The Scheduler reports directly to the Head Scheduler and plays a crucial role in ensuring sufficient stock is available by carrying out micro-funding planning for all booths. They are responsible for ensuring teller and accounts reconcile and balance. The Scheduler must oversee the teller functions in order to ensure world-class customer service. Internal Liaison takes place with the various booths, while external liaison occurs with all 3rd parties and banks. The Scheduler will manage the scheduling function for the in-country booths to ensure sufficient stock levels are available at all times.
Duties and Responsibilities (include but not limited to):
To carry out micro-funding (scheduling) of the booths:
- Monitor Cash Stops Inventory tool stock levels for agents and vaults throughout the day.
- Escalate low vault thresholds the day prior to runouts.
- Track denomination balances of agents and vaults.
- Distribute denominations according to the best practice breakdown.
- Ensure accurate funds are dropped at each cash stop and branch.
- Investigate any delays in distribution schedules.
- Ensure no agent cash runouts.
To ensure funding is available from banks:
- Liaise with the banks for funding.
- Ensure accurate stock is ordered on time.
- Liaise with CIT to ensure timeous delivery.
To conduct teller management:
- Identify ways to improve the effectiveness of agents/tellers.
- Assist in addressing issues and obstructions to work.
- Ensure fluid communications with other departments.
- Monitor time and attendance of agents/tellers and address issues timeously.
- Ensure all agents/tellers attend all required training courses.
- Monitor the performance of agents/tellers and resolve issues.
- Assist with daily agent/teller queries.
To ensure world-class customer service:
- Ensure agents quickly establish the customers’ requirements and process orders efficiently.
- Ensure that daily customer queries are resolved timeously.
- Ensure agents have no validated complaints from customers.
- Reimburse customers who had orders issued incorrectly to other customers.
To compile teller and account reconciliations:
- Assigned SMH regional reconciliations are created and balanced accurately.
- Track all amounts and reconcile to reconciliations.
- Report to the manager all variances that aren’t resolved.
- Ensure all teller variances are resolved and explained daily.
- Clarify reason for teller variances.
- Record transaction counts daily.
- Ensure all teller cash-ups are done daily after trading stops.
- Systematically resolve teller reversals.
To manage own professional and self-development:
- Attend own monthly KPI meeting with the Head Scheduler.
- Prepare for and attend bi-annual performance meeting with the Head Scheduler.
- Attend all required training courses for new products.
Key Requirements
- Grade 12 or equivalent (Essential)
- Accounting diploma or equivalent (Essential)
- 1 years’ experience in a foreign exchange teller/treasury/accounts environment (Essential)
- Logistics experience (Desirable)
- Knowledge of foreign exchange
- Knowledge of reconciliations
- Knowledge of cash logistics
- Knowledge of banking
- Knowledge of customer service principles
Additional skills
- Computer skills
- Time management skills
- Organisational & administrative skills
- Attention to detail
- Analytical skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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