First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
The Role
We have an opportunity for an ambitious and commercially minded Scaled Partnership Manager to join our Partnerships and Sales team. Our department offers integrated card processing solutions to SMEs through referral partnerships with business software providers. Our partners include a diverse range of software providers, from hospitality and retail EPOS to healthcare practice management software and beyond. You will be integral to the fastest growing part of our business in a key role focused on developing and growing revenue-generating referral partnerships across an assigned portfolio of partners.
What you will do…
-
Nurture and develop relationships with your assigned portfolio of accounts to drive revenue growth.
-
Create rapport with key decision makers and influencers across all levels of your assigned partners, including executive, sales, operations, and support staff.
-
Manage and Influence partners to adopt best practice to maximise customer adoption of Dojo’s products and services.
-
Complete regular business reviews with partners to set goals, identify actions and track progress towards mutually agreed objectives.
-
Design and execute Joint Business Plans for key partners in your portfolio.
-
Forecasts and reports on partner performance (including applications and campaign results) on a monthly basis.
-
Train partner sales staff to develop an effective approach to lead generation, using feedback from the sales team to identify opportunities for improvement.
-
Innovate to maximise partner lead volume, conversion, and revenue generation.
-
Develop and maintain a thorough understanding of Dojo products and services as they evolve, while ensuring partners also stay up-to-date.
-
Contribute creative and innovative ideas for driving partnership growth and business improvement
-
Ensure partners understand processes and systems
-
Act as the interface between partners and Dojo’s sales teams
-
Problem solve on the fly, manage expectations and always put the business first
What you will bring...
-
Previous strategic account and/or payments partner management experience (preferably within the
-
payments industry)
-
Well-developed commercial acumen
-
Proactive, growth-focused mindset
-
Ability to influence behavioural change in others
-
Ability and desire to learn new things
-
Excellent verbal and written communication skills
-
Ability to adapt your approach to various audiences, from c-level executives to support staff
-
Thrive as part of a target-driven, high-performance, high-expectations team
-
Ability to work in a fast-paced, multi-task environment
-
Excellent time-management skills with the ability to meet deadlines
-
Proven ability of critical thinking, using logic and reason
-
Self-motivation and ability to work on own initiative as well as part of a team
-
Demonstrated proactive troubleshooting, listening and problem solving skills
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
Top Skills
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
