SAP Product Owner –EMEA -Process and Documentation

SAP Product Owner –EMEA -Process and Documentation

• Job Title: Product Owner – SAP Product Owner- EMEA- Process and Documentation
• Location: Hyderabad, India
• Job type: Permanent, Full time

About Growing with us 

We are seeking a highly skilled and experienced SAP Product Owner- EMEA Process and Documentation, specialized in SAP Service Management to join our team. The ideal candidate will have a strong background in managing external vendors supporting Managed Services, particularly in SAP systems, and possess deep expertise in SAP Service Management processes and documentation. The primary responsibility of the Product Owner will be to oversee the end-to-end management of the SAP Service Management function, ensuring smooth operations, incident resolution, change management, and problem resolution. He/she will manage the template processes and the documentation linked to the management of platform processes, in addition to being the change management champion within the team. He/she will also be the owner of supporting tools used by the AMS partner and internal Product Owners, and manage the support/training of those tools within EMEA domain. In addition to that he/she will manage the transition of SAP projects to ‘support’ teams under AMS.

Main duties and responsibilities

The main duties of the SAP Product Owner –EMEA- Process and Documentation

• Provide the proper update of platform specific and global documentation
• Manage business/user communication for all processes to be used for the support of the application.
• Manage the Service Now change management trainings, documentation and process adaptation for SAP EMEA platforms, assist the project and run teams on usage of this tool.
• Manage the training and process adaptation for Veeva-document management platform usage for EMEA SAP teams, assist the project and run teams for usage of this tool.
• Manage the transition of knowledge transfer for SAP projects, from project teams to SAP run teams (AMS), provide training and assistance on the validation steps to project teams, manage the pre-requisites and documentation taken from project teams.
• Assist in preparing presentations for governance meetings for SAP platforms with stakeholders
• Validate the service requests from the business to make sure they are justified and are mandatory, before sending them to AIMS teams.
• Perform the monthly invoice check received from AMS vendor.
• Prepare extractions from Service Now tool, for any reporting needs linked to service requests, incidents, change requests.
• Create platform specific training documentation on ticket management process, escalation processes and functional global processes and communicate this to the business community.
• Manage the SAP Service Management function, including Service Management, Incident Management, Change Management, and Problem Management processes .
• Manage the onboarding of newcomers in the Product Owner team.
• Oversee and maintain SLAs, OLAs, and Contracts in both insourced and outsourced environments, ensuring compliance and service delivery efficiency. 
• Collaborate closely with external vendors in an onshore-offshore model to manage Managed Services for SAP systems, ensuring alignment with business objectives. 
• Utilize strong functional and/or technical knowledge of SAP ERP and SAP FIORI systems to address business needs and optimize service delivery.
• Act as a liaison between stakeholders at all levels of the organization, effectively communicating requirements, issues, and updates related to SAP Service Management. 
• Work independently to manage multiple priorities and deliver high-quality results within tight deadlines. 
• Apply service management principles and ITIL framework to enhance service delivery processes and incident management practices. 
• Continuously assess and improve SAP Service Management processes to ensure efficiency and effectiveness. 
• Responsibilities will be adjusted based on the evolving needs of the organization. 

About you

 Experience

• Bachelor's degree in a relevant field (Finance, Accounting, Information Systems, etc.) or equivalent work experience. 

• Minimum of 8 years of hands-on experience in Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct Service Delivery Management experience. 

• Minimum 3 years of Experience in SoX, GxP, internal controls and other audits on SAP platforms
• End to end management of the SAP Service Management function (Service Management, Incident Management, Change Management, Problem Management) 
• Deep understanding of SAP ERP systems, with strong functional and/or technical SAP application knowledge. 
• Excellent communication skills with the ability to interact effectively with stakeholders across the organization. 
• Strong negotiation skills
• Strong acumen to understand business needs and translate them into effective service management strategies. 
• Ability to work independently, prioritize tasks, and deliver high-quality results under pressure. 
• Solid experience with service management principles, ITIL framework, and incident management processes. 
• Relevant SAP certifications are highly desirable. 

• Experience with SOX controls and auditing processes
• Experience in setting up processes and governance.
• Experience with Agile methodologies

Technical skills

• SAP
• Experience with Service Now
• ITIL certified
• At ease with Document Management Systems
• At ease with Microsoft Office tools, and in general with digital tools

Soft skills

• Team player, service-oriented
• Dynamic, results driven
• Able to convince
• Accountability and Reliability
• Rigorous, autonomous
• Strong oral and written communication skills
• Active listener, able to challenge requirements
• Analytical and synthetic, able to formalize solutions, good writing skills

Languages

• Fluent spoken and written English

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team 
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully 

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 
 
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity 
 
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.