At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.
NeuraFlash is expanding its design team! As a User Experience (UX) Designer you will be responsible for building compelling interactive experiences for users and deliver impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on overall user experience, including conversational, interaction, and visual design.
You'll have the opportunity to:
- Design website functionality that ties into Salesforce and Amazon platforms
- Lead requirement gathering and client design sessions
- Help business and technology stakeholders see end-to-end experiences for customers and internal end users
- Generate sitemaps and wireframes to map out experiences
- Distill user journeys and personas into easy to understand media
- Create visual mockups for web pages, bot UIs, and agent console layouts
- Establish the content, strategies, and persona for automated solutions
- Learn to build and configure Salesforce solutions (Experience Cloud, bots, etc.)
- Work with developers and QA testers throughout the project lifecycle
- Help drive success criteria and reporting
- Show the impact of design decisions and tie business value back to success criteria
- Contribute to and maintain design systems across platforms
Required Qualifications:
- User experience and user interaction work experience
- Experience doing design consulting with external stakeholders
- Ability to build and maintain a design system
- Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
- Willing and able learner of new technologies (e.g., Salesforce, Amazon)
- Degree in design, user experience, human computer interaction, communication, or a related discipline
Preferred Skills:
- Experience using detailed mockups and prototypes to aid in visual problem solving and client communication
- Experience designing conversational flows for text based bots (e.g., web, in-app, Facebook Messenger, etc.)
- Knowledge of user experience research methods or usability testing techniques
- Knowledge of Salesforce Experience Cloud and Service Cloud
What can you expect in the interview process?
- Recruiter Screen (Phone) - 30 minutes
- Manager Interview (Video) - 45 minutes
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- You’ll talk through your career goals and your portfolio examples
- VP Interview (Video) - 30 minutes
- Panel Interview with Real-Time Exercise (Video) - 60 minutes
- The call will be split into two parts:
- You’ll receive a prompt and talk through potential design options and solutions live on the spot
- You’ll get some time to interact with team members you haven’t met yet
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!
Top Skills
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics.
We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment.
Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
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