Salesforce Quote to Order BSA

Available Locations: Lisbon, Portugal
Cloudflare is looking for a Senior Business System Analyst (Salesforce Quote to Order) to join our fast-growing GTM Applications team. In this role, you will work closely with our business stakeholders in Sales, Pricing, Packaging & Finance to deliver a world-class Configure, Price & Quote (CPQ) management experience for our internal users. This role collaborates with Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and demonstrates both existing and new functionality to customer stakeholders.
As a BSA, you will bring a deep understanding of quoting, configuration, and pricing methodologies, best practices in Salesforce CPQ, and experience leading discovery sessions with stakeholders. You will be responsible for designing, developing, and managing our Salesforce Quote to Order processes and configuration.
What You'll Do:

• Lead discovery sessions with stakeholders to map business processes, prepare flow diagrams, and distill business requirements into actionable solution designs.
• Design, prototype, build, document, and support solutions for the Salesforce CPQ application.
• Lead socialization sessions with stakeholders to communicate solution designs and ensure alignment.
• Collaborate with business partners to help shape functional requirements for quoting, configuration, and pricing.
• Hands-on experience to create and manage Price Rules, Product Rules, Discounting, Product Setup and Configuration, Product Options, Quote Templates, and Advanced Approval Rules, with the ability to design for complex business use cases.
• Administer Salesforce CPQ declarative configuration, settings, and configurations to onboard new products/bundles/SKU and take ownership of NPI in Salesforce CPQ.
• Recommend improvements to systems and processes to increase efficiency and automation.
• Demonstrate leadership and technical expertise by presenting custom solutions based on the Salesforce platform and ecosystem.
• Perform hands-on technical design, solution architecture, prototyping, proof-of-concepts, and CPQ configuration tasks.
• Work closely with business partners in the Sales Ops and Commissions teams to define requirements and ensure that solutions deliver best-in-class results and efficient business processes.
• Manage Sales technology projects and related CPQ impacts: developing requirements, designing functional solutions and prototypes, and testing. Ensure projects are completed on time, within budget, and aligned with scope.
• Create and maintain detailed technical documentation based on design specifications.
• Own functional tasks and deliverables, including: testing, training, reporting, support, and continuous improvement for the Salesforce CPQ application.
• Use and recommend best practices while delivering scalable, high-quality solutions.

Bonus Points:

• Understanding of how Sales data impacts financial systems like Order Management, Billing, and Revenue.
• Understanding of Lead to Cash processes from an end-to-end perspective.
• Familiarity with billing systems such as Stripe, Netsuite, Oracle, etc.
• Understanding of Salesforce Revenue Cloud or expertise in Revenue Lifecycle Management.
• Experience with Agile methodologies or Product-Led Growth (PLG) methodology.
• Familiarity with Channel GTM motions and Partner GTM enablement to support scaling and collaboration.

Examples of Desirable Skills, Knowledge, and Experience:

• Bachelor's degree (technical degree preferred).
• 7+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 2 years of Salesforce CPQ experience (Steelbrick).
• Proficient in the use of Salesforce Data Loader, Workbench, and Excel to support data analysis & quality initiatives.
• Outstanding testing skills with the ability to identify & execute appropriate depth of testing, including negative tests and integrated test scenarios.
• Detail-oriented, organized, self-motivated, hard-working, and a great team player with excellent interpersonal skills.
• Excellent written and verbal communication skills, including experience meeting with and presenting information to senior leadership.
• Salesforce.com certifications (Administrator, Advanced Administrator, Salesforce CPQ Specialist).
• Passion for creating a frictionless end-user experience.
• Proven ability to work creatively and analytically in problem-solving scenarios.
• Strong knowledge and understanding of the Salesforce.com platform, ecosystem, and best practices.