Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
Reporting to the Global Salesforce Lead, we are looking for a Salesforce Lead Developer to join our team. You will work with in-house and outsourced teams to manage ITRS’s global CRM solution “Omni.” You will oversee the delivery of Salesforce enhancements and integrations, ensuring they meet our needs.
As a Salesforce Lead Developer, you will:
- Lead the Manila Salesforce team.
- Build custom Salesforce solutions using Apex Code, triggers, classes, and Lightning Components.
- Integrate Salesforce with external systems using REST, SOAP, etc.
- Configure CPQ components.
- Implement best practices for code quality, testing, and deployment.
- Debug, troubleshoot, and provide technical support.
- Improve strategy, scalability, and new ideas for Salesforce solutions.
- Manage Identity and Access Management (IAM) for Salesforce.
- Collaborate with IT and departments on enhancements, issues, and releases.
- Oversee and mentor team members' skills.
- Manage 3rd party suppliers for service delivery and cost efficiency.
- Ensure CRM system compliance with security and regulatory policies (e.g., GDPR).
- Handle IT financial costs, invoicing, and budgeting.
- Recommend and implement solution procedures.
- Help with IT security questions and audits.
- Support Salesforce governance, risk, and compliance activities.
Salesforce Clouds:
- Sales Cloud
- Service Cloud
- CPQ
- Pardot
- At least 5 years of experience as a Salesforce Developer or similar role.
- Salesforce Administrator and Developer certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer I & II).
- Proficiency in Apex, Visualforce, and Lightning components.
- Experience customizing and configuring Salesforce applications.
- Integrate Salesforce with internal/external systems via APIs.
- Create technical documentation.
- Data migration, cleansing, and transformation experience.
- Familiarity with Salesforce architecture, data model, and security.
- Experience with Certinia PSA, Pardot, Clari, Gong, Agile methodology, and systems analysis.
- Knowledge of ZoomInfo, BriteVerify, LinkedIn Sales Navigator, Zendesk, Conga Composer, Conga Sign, and Gearset.
- Team collaboration and continuous improvement mindset.
- Willingness to work in a hybrid setup, reporting onsite at least 2 days a week to our Makati office.
- Health Insurance for you and your dependants
- Supplemental Medical Claim
- Employee Assistance Programme
- Retirement Plan
- Flexible Hybrid Working
- Enhanced Parental Leave
- Life Assurance
- Subsidies and Allowances
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Top Skills
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
