At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.
Job Overview
As a Digital Experience Designer, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on conversational design for both voice and text based solutions.
You will have the opportunity to:
- Establish the content, strategies, and persona for both voice and text-based automated solutions
- Lead requirement gathering and client design sessions
- Create client-facing deliverables with a specialized focus on user interaction and experience
- Collaborate on intent discovery and natural language models
- Work with developers and QA testers throughout the project lifecycle
- Help drive success criteria and reporting
- Provide analysis and recommendations for deployed solutions
- Contribute to and maintain design systems across platforms
- Design and prototype products and provide product feedback
Required Qualifications:
- Significant customer-facing consulting experience
- 3+ years of user experience and user interaction work experience
- Degree in design, user experience, communication, or a related discipline
- Experience crafting mockups and prototypes to effectively communicate design ideas
- Comfortable using tools like Visio, Lucidchart, Figma, or InVision
- Ability to get hands on in a conversational platform with a graphical builder interface
- Ability to collaborate with a cross-functional team to create rich end user experiences
- Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow)
- Outcome oriented storytelling ability, demonstrating client return on investment
Preferred Skills:
- Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
- Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
- Knowledge of Salesforce Service Cloud or Sales Cloud
- Experience with prompt writing and generative AI powered platforms
What can you expect in the interview process?
- Recruiter screen (phone) - 30 minutes
- Peer interview (video) - 45 minutes
- You’ll talk through your career goals and relevant work examples with a potential peer
- Panel interview with real-time exercise (Video) - 60 minutes
- The call will be split into two parts:
- You’ll receive a prompt and talk through potential solution options live, on the spot (no offline preparation required)
- You’ll get some time to interact with team members you haven’t met yet
- Organization lead interview (Video) - 45 minutes
- You’ll discuss challenges you have overcome and the tools you used to get there
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!
Top Skills
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics.
We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment.
Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
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