Global Blue has developed a service centre in central Europe to centralise many of the administration tasks from the local subsidiaries. Salesforce Developer is part of this organizational structure and operates under the Customer Service department.
As a Salesforce Developer your job will be responsible for transforming design and product vision into working product. You will be developing, customizing, and enhancing functionalities of Salesforce platform. Having discussions with team and other stake holders to map and implement the user stories. Working mostly with Experience cloud, Service cloud (Einstein tools).
Responsibilities
- Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements
- Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components, assist with each release cycle to implement and deploy new/updates to existing applications and code
- Striving towards coding best practices and data quality
- Provide on-going technical support for existing customization and configurations being used on the Salesforce platform
- Salesforce configuration changes, including (but not limited to): Workflow, fields, page layouts, record types, custom settings, dashboards, and reports
- Development in: a. Service Cloud, b. Experience cloud
Main KPI’s
- Main KPI will be measured by tickets worked on in Jira
Competencies
- Secondary education degree or University degree (Bc/MA)
- At least 2 years’ experience in similar role
- Experience in Service Cloud, Community Cloud
- Previous experience with Chatbot design and Einstein tools
- Advanced Salesforce development experience, with a strong focus on Apex and Visualforce or Lightning Component development
- Hands on experience in Java or C# development experience including solid HTML, JavaScript, and CSS
- Good communication skills
Skills
- A proactive attitude to platform enhancements
- A desire to implement best practice solutions
- Available and responsive to questions
- Excellent relationship-building skills and ability to liaise with stakeholders at all levels
- Gathering requirements and proposing technical solutions
- Training users and creating training materials
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
- Experience implementing Salesforce configuration changes including (but not limited to): Workflow, fields, page layouts, record types, custom settings, dashboards, and reports
- Demonstrates enthusiasm towards continued personal/professional development
- Active in the Salesforce community
Qualifications and education requirements
- Working experience min 2 years with SF products
- Previous experience in Customer Service is an advantage, but not a must. Position is not suitable for fresh graduates.
- Secondary education degree or University degree (Bc/MA)
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
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