About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Sr. Salesforce Developer
Primary Skills
- Salesforce, ApeX, LWC, Sales & Service cloud, API & REST integrations,
Job requirements
- Brillio is looking for an experienced Salesforce Architect who will be responsible for design, drive the development and maintenance of contact center application in salesforce.com platform.
- The candidate will join the group, responsible for Contact Center delivery platform to help address our clients’ needs, grow our practice, and enhance our Culture of Investment Excellence.
- The primary focus will be full life cycle of Salesforce development and integration with third-party services using agile methodologies.
- The candidate will be working with other developers on different layers of the infrastructure and integration. Therefore, a commitment to collaborative problem solving, state of the art design and creating quality products is essential.
- Analyze the business requirement and define the appropriate design with respect to data modeling, perform configuration and customization of the salesforce.com platform.
- Design and develop high-performance, reusable lightening component.
- Salesforce Data Cloud, AgentForce, Mule, Visualforce, lightening web component and Apex development.
- Guide team on writing test classes for developed classes and ensuring more than 90% code coverage
- Translating functional requirements into technical requirements.
- Identifying bugs and aligning with requirements during debugging.
- Guide & implement Testing automation, bug fixing and deploying to production
- Make suggestions for better solutions to problems
- Keep abreast of the latest and emerging technologies
- Should have previous contact center experience & implementation knowledge on CTI integration
- 2+ year of Core Development experience in Salesforce.com
- Apex Programming: Triggers, classes, batch jobs, future/queueable methods, Exception handling, governor limits
- Lightning Components (Aura & LWC): data binding, communication between components, Use of wire services and Apex calls in LWC, Handling events and performance best practices
- System Design & Problem Solving: Ability to architect scalable solutions. Handling data volume, sharing rules, and governor limits
- Integration Knowledge: REST/SOAP APIs, Named Credentials, callouts. Handling async calls and errors
- 2+ year of Omni Channel experience in Lightening Component, Lightening Event, Lightening page template
- 2+ year of development experience in Visual Force, Apex, Process flows.
- 2+ year of development experience in Mule.
- Hands-on experience on Data Cloud & integration
- Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports).
- Experience in designing custom objects, custom fields, picklists, page layouts, record layout, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements.
- Experience in integrating external applications to Salesforce
- Previous work experience with enterprise application and software development
- Experience developing customer-facing interfaces
- Excellent problem-solving skills and ability to provide required solutions
- Must have knowledge on sales cloud, service cloud and financial cloud.
- Experience with SFDC and UX integration will be big plus
- Experience in integrating with Angular/React applications will be big plus
- Experience in OpenCTI Integration experience will be big plus.
- Experience in Service Cloud implementation
Principal Duties and Responsibilities:
Required Skills and Experience:
To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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Top Skills
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
