In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
We are looking for a skilled Salesforce Administrator to join our Data Analytics and CRM team. You will play a key role in ensuring effective operations and continuous improvement of our CRM and CPQ platform. This position involves needs analysis, troubleshooting issues, identifying and implementing solutions, configuring the system and creating documentation. You will be responsible for solution design, configuration of Salesforce, and overall functional implementation and usability of systems. You will be a liaison between technical and non-technical team members to ensure all deliverables meet the business needs.
What you’ll be doing
- Refine business requests to understand requirements, scope and impact in order to identify system improvements or gaps
- Investigate root cause, troubleshoot and resolve system issues with efficiency and accuracy
- Ensure data integrity by following data governance best practices, working collaboratively with data analysts to assess impact of new process design on the data structure and test the accuracy of data during implementation
- Design, build and deploy automated Salesforce processes using Flows, Process Builders and Triggers
- Successfully complete systems configuration like Salesforce objects, fields, page layouts, workflows, validation rules and alerts
- Configure and maintain CPQ processes to support quoting, pricing and packaging, including product configuration, pricing, discounting and approval rules
- Optimise Salesforce functionality by identifying and documenting system deficiencies and recommending solutions;
- Work cross-functionally with Commercial Operations, Data Analytics, Marketing, Sales, Customer Success, Product, etc. to prepare requirements, specifications, business processes and recommendations;
- Communicate project status to management, and elevate project concerns to appropriate internal project sponsors;
- Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope;
- Accountable for certain project deliverables and documents as well as project outcomes and quality;
- Monitor, coordinate and support Salesforce (and integrated systems), user support.
What you need to be successful
- Strong experience (3-5 years) in managing complex Salesforce ORGs
- Salesforce Certifications preferred (Admin, App Builder, Sales Cloud Consultant, CPQ)
- Strong experience with technical Salesforce administration (custom objects, flows, process builder, formulas)
- Experience working with deeply automated Salesforce processes (flows, process builders, triggers) and with multiple integrations
- Experience working with multiple stakeholders and departments, in a SaaS environment
- Demonstrate strong technical understanding and have the ability to translate technical issues across different business units
- Experience working in a fast-paced environment with rapidly evolving business needs
- Experience owning projects from beginning to end
- Be meticulous about documentation and technical translations
- Experience in managing large datasets and a strong understanding of data management and database concepts
What you'll get
- Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560.
- Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year).
- Wellbeing - in addition to our yearly vacation of 30 days, we’re running a 4-day-work week every year in August with full payment.
- Support - we’re offering a company pension scheme.
- Sports & Health - join our sport courses in the offices or lease a bike with Staffbase. The offices are equipped with fruits, drinks and snacks.
- Team Building - Regular team and office events including the yearly Staffbase Camp.
- Volunteers Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
- Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.
Top Skills
What We Do
Company communicators want a single place where they can reach and engage all employees across every channel. Employees want a simple and user friendly way to connect with their company no matter if they are desk, frontline, remote or distributed workers. We connect companies with their employees through a branded app, desktop browser, email, or chat, with the goal of establishing community and shared purpose at work.
Why Work With Us
We are quickly taking over the Internal Communications industries and have been named the 2021 Global Employee App Choice by ClearBox Consulting. We have a very collaborative international culture that loves to grow together as much as we love to win together! Join our team during these exciting times of a recent merger and our series D!
