Salesforce Business Systems Analyst

Title: Salesforce, Business Systems Analyst

Job Location: Mexico -Remote

Our Department: Digital Transformation

As a Business Systems Analyst in the Digital Transformation Office, the successful candidate will be enthusiastic about the opportunity to disrupt the industry and transform the business. The Business Systems Analyst represents the interests of both internal and external customers. The ideal candidate will possess key skills in eliciting and translating customer feedback into functional capabilities and solutions that align with the overall strategy. They will help translate the business strategy into operational process design and will be decisive in making and communicating informed decisions.

Additionally, the successful candidate will have strong written and verbal communication skills and be comfortable presenting in front of large groups. They must quickly learn new software and technologies and possess excellent organizational, problem-solving, and troubleshooting skills. Experience in teaching or training other users and the ability to translate technical content to non-technical users is essential. Finally, a good Business Systems Analyst is an open-minded, inquisitive individual who enjoys working in a team but can also work independently in a self-directed environment.

Key Responsibilities:

• Gather and document business requirements, define scope, and perform map/gap analysis.

• Serve as a conduit between business strategy/workstreams and technical/delivery teams, aligning business and development efforts.

• Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.

• Collaborate with business and technical teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices.

• Drive user adoption of Salesforce by supporting and training users.

• Develop test plans and cases, conduct system integration testing, and perform user acceptance testing (UAT) to validate system functionality and performance.

• Collaborate with business users, other process owners, cross-functional teams, IT resources, sector leads, and leadership to deliver solutions.

• Track, monitor, and report project status using Jira software.

• Set the structure and user story framework (epics, features, high-level stories), and provide user story acceptance criteria.

• Identify impacts on downstream processes such as invoicing, provisioning systems, and revenue recognition.

• Drive the breakdown of large solution requirements into an executable backlog.

• Work closely with the delivery team to design and release new product features and capabilities as a member of the agile delivery team.

• Support and generate release materials as necessary.

• Participate in industry trade associations, technical working groups, seminars, and other relevant events.

Required Qualifications:

• 4-6 years of experience in Salesforce implementation and similar IT systems

• Knowledge of industry sales processes such as Opportunity , quoting, Contract management, Pricing, discounts, approval structures, bundling, quoting, order management, billing, and provisioning in general and in context of salesforce as well.

• Understanding of Salesforce features and customization capabilities is required.

• Strong analytical skills to understand complex business processes and data.

• Ability to manage project timelines, identify risks, and effectively report project status.

• Excellent communication skills to articulate and convey information to business leaders and key stakeholders.

• Problem-solving skills to identify issues and develop creative solutions.

• Ability to learn new features and capabilities of the Salesforce platform and stay updated.

• Understanding of relational databases, CPQ, CLM, ERP and product business rules and systems

• Strong understanding of system integration and ETL tools.

• SME on SDLC principles, SOX Compliance IT General controls & IT Application controls (for Quote to Revenue process)

Preferred Skills:

• Bachelor’s Degree in management, computer science, or engineering.

• Excellent communication skills

• Experience, or good understanding, of agile methodology.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.