We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.
Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!
But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.
Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.
We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.
Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!
As the leader of our Business Development Representative (BDR) team, you'll play a pivotal role in shaping our sales pipeline, building meaningful partnerships, and driving innovation in how we engage with customers and partners across the Salesforce, DocuSign, and Amazon ecosystems. This is your opportunity to influence our company’s trajectory by mentoring a high-performing team, implementing cutting-edge strategies, and fostering a culture of excellence. If you're passionate about building scalable sales processes, developing talent, and being at the forefront of our growth story, this role is your chance to make a lasting impact.
AS A NEURAFLASH BUSINESS DEVELOPMENT MANAGER YOU WILL HAVE THE OPPORTUNITY TO:
- Lead, mentor, and manage a team of BDRs to achieve and exceed sales targets
- Develop and implement strategies for lead generation, prospecting, and pipeline development
- Monitor and analyze BDR performance metrics, providing coaching and feedback
- Create and refine scripts, outreach templates, and sales cadences to improve effectiveness
- Foster a culture of accountability, continuous learning, and professional development
- Drive adoption of Salesforce and ensure accurate reporting and data hygiene
- Identify opportunities for process improvements to enhance productivity and efficiency
- Conduct regular team meetings, one-on-ones, and performance reviews
- Drive incremental sales pipeline and support existing customer requests
- Follow up and create relationships with our Salesforce and Amazon Partner networks
- Build an accurate sales pipeline via calls, emails, and face-to-face interactions
- Work closely with the sales team to manage the life cycle of a client and accurately track customer interactions, information, and updates in Salesforce
- Identify the needs and challenges of the prospective customer
- Schedule discovery meetings for sales representatives and prospects
- Work collaboratively with Account Management, Solution Engineers, Partner Comms, and Sales to generate demand from marketing/campaign initiatives, nurture relationships with our partners, and help our customer success group in managing our house account list
- Build out the BDR program at NeuraFlash and bring new and innovative ideas to the table on how we can engage our customers/partners
- Support Partner Communications by writing BASHOs and executing follow up on partner marketing emails (including Salesforce & AWS)
- Log and track meetings generated from BDR follow up in Salesforce
- Support the Sales team by writing BASHOs for them to leverage in their own patches
QUALIFICATIONS:
- Bachelor’s Degree or equivalent relevant experience
- Team management and/or leadership experience in a Sales organization
- Hunter mentality and driven to find key stakeholders and new business opportunities
- Competitive nature and confident demeanor
- Ability to pivot quickly for changing market trends and market opportunities
- Passion for contributing to the growth and overall success of the business
- Track record of being a high achiever in past organizations (school, past work experience, volunteering, athletics, etc.)
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
Top Skills
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics.
We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment.
Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
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