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What We'll Bring:
Senior Engineer – Amazon Connect/Salesforce
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.
What You'll Bring:
This role is for a motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Salesforce and Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions and integrations using Amazon Connect CCP, a cloud-based contact center service.
Impact You'll Make:
As a contributing member on one of our agile development teams, you will have both the accountability and freedom to build systems that are taking TransUnion to the next level. Success in this role requires a blend of skills in the following technology areas: Experience leading technical projects that are customer-facing within Contact Center Technologies.
- Bachelor’s degree in computer science with 8+ years of experience
- Strong programming skills in languages such as JavaScript, Python, and Node.js.
- Proficiency with Salesforce Service Cloud, Sales Cloud, or Marketing Cloud.
- Hands on Salesforce Lightning component LWC, apex programing language, Visualforce page, SOQL & SOSL, Unite Testing, API integration salesforce flows using advance techniques, secure enterprise integration experience & best practice.
- Experience in Amazon Connect CTI Adapter for Salesforce, and building the WebRTC browser-based Contact Control Panel (CCP) within Salesforce.
- Experience in developing and implementing solutions using Amazon Connect.
- Overall AWS development/service experience including Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.
- Must have experience in designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
- Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS Terraform, and CloudFormation.
- Experience in writing IAM Roles using AWS security best practices.
- Has experience in leading a development team and mentoring junior developers.
- Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
- Effective communication skills, both written and verbal, to collaborate with clients and internal teams. Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
- Ability to work independently and with a group of engineers.
- Document systems, scripts, and applications, configuration and maintain and update documentation as required.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Sr Consultant, Business Systems
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
