Salesforce Administrator

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. 

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide 

Are you ready to make a difference with us? Let’s do this! 

🚀 About the Role

In this position, you’ll play a critical part in advancing Carbyne’s mission! Here's your chance to:

• Collaborate with business leadership, business analysts, and other key stakeholders in the design, configuration, and build of SFDC
• Support relevant business units, business users, and technical associates by participating in cross functional teams to address strategic business issues involving SFDC
• Guide team by translating business requirements into SFDC configuration, identifying custom development and/or integration may be necessary
• Manage SFDC releases and present relevant information and training, if applicable
• Act as a Subject Matter Expert by discovering and investigating critical production issues as required
  

🎯 Here’s What You’ll Be Doing

• Configure and maintain SFDC settings, including standard objects such user profiles, roles, and permissions as well as custom objects
• Manage and maintain user accounts, access levels, and security settings
• Set up and configure various SFDC features, such as reports, dashboards, and workflows
• Manage data import and export processes and perform data cleansing and deduplication
• Configure and maintain SFDC CPQ, including product catalogs, price books, pricing rules, and discount schedules
• Ensure accurate and effective setup of CPQ configurations
• Streamline quote generation and improve the overall sales process
• Provide technical support and training to end-users, addressing their questions and resolving issues
• Develop and maintain automated processes, such as workflows, and advanced approvals
• Implement and manage SFDC automation tools
• Monitor system performance and identify areas for improvement
• Manager integrations with other systems
• Install and configure managed packages to extend SFDC capabilities
• Assist in identifying business needs and translating them into SFDC solutions
• Develop and produce project management documentation, such as project plans/timelines, project requirements and acceptance criteria as well as technical documentation such as workflow diagrams and test results
• Manage projects, ensuring they are completed on time with a high level of accuracy and quality
• Research and evaluate new features and tools while addressing the retirement of features used in our instance

To shine in this role, you’ll need:

• Salesforce Administrator Certification
• 3+ years of experience implementing, configuring or administering Salesforce, knowledge and understanding the platform, ecosystem, and best practices
• Experience documenting and analyzing processes, procedures, and/or policies
• Proven ability to understand business needs and translate them into processes that scale
• Fluent English
• High proficiency in Google applications 
• Great problem solving and analysis skills, leadership skills, and ability to communicate well with a senior management team
• Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity
• Meticulous organizational skills 
• Capacity to manage and prioritize a large number of requests
• Proactive, loves to help others, and excited by getting things done
• Great communication and interpersonal skills
• Passion for supporting law enforcement, first responders, and other government agencies

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

🌍 Our Promise

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed!  Where every person counts.

Let’s make the world safer together!