Salesforce Administrator

🎯 About this role

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

As Flipdish enters an exciting phase of growth, we're strengthening our Salesforce team—a key player in the development and upkeep of our Salesforce infrastructure. We're searching for an exceptional Salesforce Admin to enhance our capabilities in Karachi.

This role is tailor-made for someone who excels at tackling technical challenges and is eager to be a vital part of our dynamic office culture in Karachi. Positioned at the heart of our mission, you will collaborate closely with the Operations team to fully leverage our Salesforce platform's capabilities. At Flipdish, you'll immerse yourself in a vibrant office environment that champions innovation, collaboration, and excellence.

Embark on this journey with us in Karachi, where your expertise will play a pivotal role in the evolution of our operations. Your in-office presence will be instrumental to our shared success.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

✅ What You’ll Do:

• Collaborate with Operations teams: Focus on building and maintaining tools for the Operations teams, ensuring seamless integration with existing systems and processes, while also supporting the Senior and Junior Salesforce Admins when needed.
• Manage and optimise Salesforce systems: Ensure efficient utilisation and integration of Salesforce tools within the organisation, including user and licence management, support, training, and system upgrades, while continuously monitoring system performance and addressing any issues.
• Customise the Salesforce platform: Work with stakeholders to define system requirements and tailor the platform to meet the organisation's needs, implementing custom objects, fields, and workflows to enhance functionality and user experience.
• Maintain security standards: Manage Salesforce roles, profiles, sharing rules, workflows, and groups to ensure data security and compliance, while staying up-to-date with the latest security best practices and industry standards.
• Deliver actionable analytics: Utilise data-driven insights to make informed decisions and develop strategies for operational improvements, creating custom reports and dashboards to provide visibility into key performance metrics.
• Provide training and support: Facilitate training sessions and skill development programs for team members, enabling them to excel in their roles, while also offering ongoing support and guidance to ensure their success with the Salesforce platform.

As a key player in Flipdish's mission to revolutionise the restaurant tech industry, you'll be instrumental in helping independent restaurant and takeaway owners thrive in an ever-changing world.

⭐ The ideal candidate

Salesforce experience: The candidate must possess 2-3 years of experience along with both the Salesforce Administrator and Salesforce Platform App Builder certifications as part of the minimum eligibility criteria. 

Problem-solving skills: Ability to troubleshoot and resolve issues within the Salesforce platform, proactively identifying potential challenges and implementing effective solutions to ensure smooth operations.

Communication skills: Effective verbal and written communication skills to collaborate with the wider Operations function, internal teams, and clients, fostering strong relationships and promoting a culture of collaboration

Attention to detail: Strong focus on maintaining data quality and ensuring efficient processes, with a commitment to continuously reviewing and refining workflows to optimise performance.

Team player: Ability to work collaboratively with the Senior and Junior Salesforce Admins, as well as other teams within the organisation, contributing to a positive and supportive work environment.

Results-driven: Track record of achieving and exceeding goals, with a data-driven approach to measuring performance and improving outcomes, demonstrating a commitment to continuous improvement and innovation.

🎁 What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. Every Wednesday is meeting-free and we get Summer Fridays (Fridays off during the summer). And all permanent resources qualify for our share scheme because we share our success. 

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.