Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
This Salesforce Administrator position is responsible for maintaining and expanding Samba TV’s Salesforce instance. Candidates will be responsible for scoping and solving internal operational deficiencies by implementing SFDC solutions across our Global go-to-market teams. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions.
Responsibilities
- Collaborate with Go-to-Market Leaders to understand the needs of the business and devise Salesforce solutions to ease the operations of Sales and Customer Support Teams
- Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds
- Work on more complex system customizations and special projects as identified by management
- Resolving tickets and troubleshooting issues
- Providing responsive support to maintain user satisfaction
- Managing critical user lifecycle processes, including onboarding/offboarding and team structure changes
- Managing roles, profiles, permissions, and public groups
- Implementing changes such as Flows, fields, dashboards, and page layouts
- Testing and deploying updates to improve functionality
- Developing training materials and rolling out new processes
- Conducting sessions to improve platform adoption
- Performing data loads and ensuring data accuracy and reliability
- Supporting larger Salesforce projects, such as integrations and automation
- Enhancing platform capabilities by refining processes and supporting new initiatives
- Managing internal/external Salesforce resources
Requirements
- Experience as primary Salesforce Administrator
- Salesforce administration certifications and experience, including Sales Cloud.
- Expertise with Salesforce configuration changes (e.g., Flows, dashboards).
- Knowledge and curiosity about the Advertising, Media, Data and Measurement landscape much preferred but not required
- Ability to partner with Go-to-Market, Finance and Executive Leadership
- Willingness to accommodate internal stakeholders that work across multiple time zones
- Experience or at least knowledge of Mulesoft
- Bachelor’s Degree
Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.
Top Skills
What We Do
Television remains a vibrant cultural influence and an essential source of entertainment and information worldwide. Tremendous growth in content choices, and viewing platforms that allow us to watch anything, anytime, on any screen, has actually made it harder for viewers to discover and keep up with all the great programming available. It’s also more competitive for content providers to keep your attention, and for marketers to make strong, measurable connections with their target consumers.
Technology that improves the viewing experience, enables content discovery, and addresses audience fragmentation across screens will strengthen television’s business model and relevance to consumers. Data is at the center of any solution to make TV better.
Samba TV's technology is built into Smart TVs and easily maps to smart phones and tablets. By recognizing what's on screen, Samba TV learns what viewers like and using machine learning algorithms, enables discovery of shows and actors in a whole new way. Likewise, our data and measurement products are transforming the way stakeholders across the media landscape are thinking about their business. Given the dramatic growth in streaming services, connected devices, time-shifting, and multi-screen viewership, our data products solve real problems and create a meaningful competitive advantage for our clients.
