Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
The Salesforce Administrator will be a key member of the global IT Applications team, whose mission is to increase Thales’s competitive advantage using information technology.
The Salesforce Administrator will be a critical functional technology partner supporting Thales’s Sales Operations, Support, Marketing, and Finance departments. This position will play a key role in assessing, deploying, supporting and improving business systems that deliver best in class technology experiences for both internal stakeholders and Thales’s customers. Hours for this position will be on (PST).
Remote - Mexico
Key Areas of Responsibility
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Troubleshoot Salesforce issues using a ticketing system. This includes identifying and resolving problems with functionality, permissions, data, integrations and performance
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Design, implement, test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Force.com, CPQ and various managed packages
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Collaborate with Sales Operations, Support, Marketing, Finance and other teams on projects related to Salesforce
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Participate in agile development processes, including daily stand-ups, sprint planning, QA, UAT and go-live
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Prepare and execute mass data uploads
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Ensure creation and updating technical documentation
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Stay up to date on new Salesforce features and functionality
Minimum Qualifications
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At least 3 years Salesforce administration experience
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Certified Salesforce Administrator. Other certifications a plus
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Strong understanding of Salesforce features and functionality
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Knowledge of SOQL and Agile principles
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Excellent problem-solving and troubleshooting skills
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Ability to work independently and as part of a team
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Excellent skills to help translate business concepts to technical projects, and vice versa
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Excellent English skills, both written and verbal
Nice to have
CPQ experience
Knowledge of Apex triggers and classes, Visualforce, JavaScript, Lightning components
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Top Skills
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
