The Salesforce Administrator’s role is to support core organizational functions and business processes and solve business problems by using and customizing the Salesforce.com platform. This includes building, configuring, and automating technology solutions to deliver value to the business and enabling users to maximize the technology. The administration gathers and analyzes data in support of business cases, proposed projects, and system requirements. The Administrator will be responsible for regular data uploads, generating and compiling reports as well as providing first line support for internal users on feature requests, problems and questions. The Administrator will work with other system administrators and enterprise system management to apply communication, analytical and problem solving skills to help maximize the benefit of these system investments.
Job Duties and Responsibilities
• Maintain SFDC partnership and platform including renewal management and negotiations
• Meet with decision makers, system owners and end users to define business, financial and operation requirements, and system goals
• Identify and resolve system issues and escalations
• Identify, plan, and implement new SFDC features and functions in response to business needs and because of new SFDC versions
• Conduct new employee orientation and ongoing training sessions on SFDC to promote and support standard business practices, operations, and adoption
• Perform tests, including end-user reviews; for modified and new systems, and other post implementation support
• Develop and document all proposed changes to current workflow, in order to optimize processes within the organization
• Research available applications for extension and improvement of Salesforce capabilities
• Perform data management, including importing, exporting, and maintaining data integrity
• Create and maintain reports and dashboards to help users and executives gain insights
• Manage tool security and compliance requirements to ensure the protection of customer and business data
• Make updates to approval workflows (as defined by sales/operations leaders)
• Make updates to sales workflows and processes (as defined by sales/operations leaders)
• Provide reporting and analytics (as needed/defined by sales/operations leaders)
• Make updates to Conga Contracts for SFDC and Conga Sign (as defined by sales/operations leaders)
• Make updates to sales orders and quote templates (as defined by sales/operations leaders)
• Maintain and support SFDC integrations to other MEDHOST systems
• Perform user profiling, management, and terminations
Job Requirements
• A bachelor’s degree preferred
• 1-3 years experience with Salesforce administration and proof of certification required
• Microsoft Office Suite - proficiency in Excel is a must, advanced skills desirable
• Experience with data improvement and migration a plus
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
