At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
To write our success story, it is essential to continue innovating and developing our Sales process, making Salesforce accessible and valuable to all relevant stakeholders. We have a dedicated team of Salesforce Administrators responsible for maintaining, developing, and updating the system.
As a Salesforce Administrator, you will directly impact the improvements on the platform and help Infobip and its clients benefit from the best possible Salesforce setup. Our goal is to make the Sales process as smooth, digitalized, and secure as possible. Fewer clicks – more success stories 😊
Who will you be working with?
Salesforce team is a part Infobip's internal IT department, a group of teams connected by their love of smart business processes, tools and data! Here we're always striving to combine data, tools, and business knowledge into actionable to support Infobip's growth and future success.
Your main end-users will be Customer-facing teams (e.g. sales, presales) and other internal teams using Salesforce data (Analytics, Finance, Legal). You'll know you're doing a good job when our Sales organization is supported seamlessly using Salesforce.
What to expect:
- You will engage and take the lead in specialized Salesforce projects.
- You help manage end-user expectations and experience to create high customer satisfaction.
- You can navigate different departments to understand and transform specific business needs into platform functionalities.
- Working on day-to-day configurations, maintenance, and improvements of our Salesforce solution.
- You are continually upgrading your knowledge of Salesforce and sharing best practices with the rest of your team and company.
- Provide technical and end-users troubleshooting for bug fixes, enhancements, and "how-to" assistance.
- Prepare and execute internal system upgrades and audits.
- Working on integrations with 3rd party software.
- Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
- Educating and training new users. Helping enablement teams upgrade users' skills across the company.
- Collaborating with the Sales Operations team to improve the overall sales process.
More about you:
- Preferably at least 2-3 years of hands-on experience with Sales Cloud or Service Cloud.
- You have in-depth knowledge of the Salesforce platform (objects, fields, relationships, system features, platform limits).
- You have analytical, problem-solving, and troubleshooting skills.
- You are proficient with declarative tools (Visual Flows, Approval Processes, Validation rules).
- You have a good understanding of Database technologies and SQL (SOQL/SOSL).
- You understand how external integrations and web services work.
- You can read and understand Apex code and Salesforce frontend languages, while the ability to fix or build is an advantage.
- You speak fluently to colleagues and engineering teams alike in Croatian and English.
- You prefer working in a multinational and fast-paced, entrepreneurial environment.
- Bonus points if you hold some Salesforce Administrator certificates (e.g., ADM-201).
- Bonus bonus points if you have practical CPQ experience.
Why our employees choose us (and stay)?
Big and complex infrastructure – When we talk about a large system, we really mean it. Our platform generates traffic that measures in millions of messages every minute.
Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more.
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting from the Academy as an onboarding program to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
Connect globally – Work with people from different countries and backgrounds. We put the "global" in globalization.
Compensation & Benefits – Travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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