Salesforce Administrator (Benevity)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Meet Benevity

Benevity’s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We’re also one of the first B-Corps in Canada, meaning we’re as committed to purpose as we are to profits.

We are actively searching for a Salesforce Administrator to join our passionate and growing Revenue Systems Team . The Revenue Systems team is part of Revenue Operations and is the heart of Benevity’s revenue engine, ensuring that our go-to-market functions are supported with the right tools, insights, and processes while providing the data and analytics that will power the next step of Benevity’s evolution. We are constantly pushing the boundaries necessary for us to scale, and we need your help getting there. We’ve hired some of the most talented, passionate and caring individuals and this role is all about keeping our revenue engine in high gear. We are looking for someone that is able to critically think, is organized and has passion for following up to make sure things get done in the most experience friendly way possible . Not only that but creating meaningful and memorable experiences for the team with fun and humour is key too!

Tasks and Duties

● Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities

● Work with business partners to develop reports and dashboards

● Provide end-user support through support tickets, training, and documentation

● Perform testing of system enhancements within a test environment and other quality assurance tasks

● Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce

● Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.), or programmatic tools to support quote templates, email templates, SF UI related items, etc (Visualforce, Lightning, HTML/CSS)
Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above

● Maintain and configure managed packages to support business needs and manage integrations

● Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs

● Develop an understanding of Benevity’s business processes and how they interact with our product & Salesforce-related application ecosystem

● Write and translate user stories or business requirements into systematic solutions across all the tools listed above

● Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams

● Manage monthly data inserts and ad hoc bulk load requests

● Follow best practices and recommend solutions to stakeholders

● Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies

● Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication

● Will be required to configure and troubleshoot aspects of Salesforce CPQ like Advanced Approvals, Products Rules, Price Rules, Quote Template as the Revenue Systems supporting the entire lead to cash space

Qualifications

Experience and Qualifications

● Bachelor’s degree in computer science or equivalent

● Ample knowledge of Salesforce core functionality and limitations

● Experience working with SOQL, Visualforce, and Lightning components

● Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer

● Experience working with data migration and import tools such as Data Loader and Data Import Wizard or Jetstream

● Hands on experience with Flows and Process builder, ability to articulate on bulk triggers

● At least one of the following Salesforce certifications: Administrator, Advanced Administrator

● Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams

● Highly developed interpersonal and written/spoken communication skills to effectively lead and work with cross-functional teams, primarily Sales, Demand Generation, Client Success, Revenue Operations, and Finance

● Proven experience building effective CRM-based solutions

● Be a motivated self-starter that is independent, and a team player focused on excellence

● Comfortable in a hybrid Agile, Scrum and Waterfall settings

● Have a general understanding of the Software Development Life Cycle (SDLC) process

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.