About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Sales Engineer serves as the technical expert in the sales process, clarifying product capabilities and explaining complex features to potential customers. They work closely with sales representatives to address technical questions, support product demonstrations, and lead Proof of Value engagements. Sales Engineers must have a strong understanding of the product, the ability to translate technical concepts into business value, and excellent communication skills. They play a crucial role in helping customers understand how our products solve their specific challenges.
Responsibilities:
- Product Knowledge:
- Demonstrate detailed knowledge of all product features and functionalities
- Articulate product capabilities, limitations, and use cases to prospects
- Explain standard use case scenarios effectively
- Technical Skills:
- Troubleshoot and research basic technical problems
- Handle technical objections and concerns from prospects
- Provide accurate product demonstrations and proofs of value
- Sales Support:
- Understand and follow typical sales strategies
- Contribute to the sales process by identifying technical pain points
- Effectively translate customer needs into product solutions
- Participate in Proofs of Value (POVs) following established scripts and guidelines
- Customer Engagement:
- Build rapport with prospects throughout the sales cycle
- Demonstrate active listening skills to gather key information during customer interactions
- Clearly communicate technical concepts to non-technical audiences
- Professional Development:
- Show interest in personal growth and development
- Attend training sessions and seek additional learning resources
- Participate in team meetings and contribute ideas when asked
- Competitive Knowledge:
- Articulate core differentiators versus top 2 competitors
- Business Acumen:
- Understand basic concepts of sales processes and stratification
- Recognize how product features translate into business value for customers
Minimum Qualifications:
- 2 year degree or technical degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 1 year of presales experience or equivalent combination of technical and sales experience
- Strong technical background in cybersecurity or related field
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies and sales methodologies
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Top Skills
What We Do
KnowBe4 is a platform for security awareness training and simulated phishing attacks.
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