Data Scientists at KnowBe4 analyze data and create predictive models to support business goals. They work with stakeholders to implement data modeling processes and communicate insights through data visualizations. Required skills include expertise in Python, SQL, and machine learning algorithms, along with a solid understanding of statistics.

The Customer Success Adoption Specialist at KnowBe4 focuses on ensuring customers derive maximum value from their services through increased product usage, customer training, and account engagement. Responsibilities include analyzing product adoption, developing training sessions, and mentoring other specialists.

The Customer Implementation Specialist at KnowBe4 ensures a seamless onboarding experience for customers using products like KSAT, PhishER, and SecurityCoach. Responsibilities include leading implementation, providing support during setup and training, collaborating with teams, monitoring customer progress, and improving onboarding processes.

Customer Success Manager (Mid-Market) role at KnowBe4 in Berlin, Germany, focusing on maximizing customer lifetime value by delivering great customer experiences, onboarding new customers, and ensuring successful product adoption. Responsibilities include building relationships, developing strategies, managing onboarding processes, conducting business reviews, and driving customer satisfaction and loyalty.

The Snr. of Financial Reporting will assist in preparing accurate financial statements, ensure quality control in reporting, and manage financial reporting processes. This role includes flux analysis, equity accounting, and collaboration with external specialists to improve scalability and efficiency in financial reporting.

The Senior Technical Program Manager will translate the strategic product vision into detailed user stories for engineering teams. Responsibilities include facilitating requirement discussions, gathering technical needs, writing user stories, and breaking initiatives into milestones to aid project management. Strong project management and technical skills are required to manage complex engineering programs.

The Snr. Program Manager will oversee software development projects from planning to delivery, collaborating with engineering and product management teams. Responsibilities include managing Agile methodologies, acting as Scrum Master, analyzing project requirements, and facilitating team dynamics. The role focuses on ensuring project completion on time while addressing conflicts and impediments.

The Sales Development Representative is responsible for contacting potential prospects via phone and email, assessing their interest in KnowBe4's products, and qualifying them for further engagement with Territory/Account Executives.

The Customer Success Architect delivers strategic technical guidance to optimize customer use of the KnowBe4 platform. Responsibilities include collaborating with customers to design solutions, leading workshops, providing technical support, and delivering training resources. They advocate for customer needs and conduct technical reviews to maximize platform value.

The Webinar Marketing Specialist manages internal and external webinar marketing and execution, develops a webinar calendar, attempts to engage a qualified audience, coordinates with various teams to ensure seamless promotions and events, and analyzes performance reports on webinar metrics.

The Director of Customer Implementation & Success at KnowBe4 will lead the Customer Implementation Specialist team, focusing on seamless customer onboarding and technical excellence. This role requires collaboration with various teams to enhance customer experience, monitor performance metrics, and foster a customer-centric culture.

The Customer Success Manager (Enterprise) is responsible for nurturing relationships with customers, ensuring satisfaction, and maximizing lifetime value. Key duties include onboarding new customers, managing renewals, identifying upsell opportunities, and developing customer strategies for enhancing security culture. The role involves close engagement with customer leadership to assess needs and deliver tailored outcomes.

The Sales Engineer Manager is responsible for leading a team of Sales Engineers, ensuring alignment with sales goals, resource allocation, performance management, and fostering collaboration. Key tasks include team leadership, developing sales strategies, maintaining technical expertise, enhancing customer engagement, and managing performance metrics.

Regional Account Executive responsible for acquiring new logos and upselling existing Enterprise-sized customer accounts to maximize revenue opportunities. Must build and maintain a pipeline of opportunities, follow up on leads, articulate product value proposition, and collaborate with sales and customer success teams. Daily sales statistics to be maintained via Salesforce.

The Business Development Manager is responsible for driving revenue through relationships with alliance partners. This includes sourcing, onboarding new partners, conducting business reviews, developing joint business plans, and utilizing marketing tools for customer acquisition. The role also involves maintaining communication with stakeholders, tracking performance metrics, and ensuring partner compliance with agreements.

The Core Support Technician provides customer support for KnowBe4 products, resolving technical issues, managing support tickets, and implementing product configurations. This role involves direct communication with customers, collaborating with internal teams, and improving products based on feedback.

As a Senior Software Engineer, you'll develop innovative products for KnowBe4 in a fast-paced agile environment, provide technical direction for team members, define technical solutions, and help align strategic goals with operational plans.

The Tech Support Coordinator manages incoming support requests, triages issues, provides first-line assistance, and routes complex problems to technicians. The role requires strong organization, communication, and troubleshooting skills to maintain smooth operations and enhance customer satisfaction.

The Senior Site Reliability Engineer will deploy and maintain critical infrastructure for product features, ensuring high availability and security. Responsibilities include designing CI/CD pipelines, managing AWS/Azure services, monitoring performance with observability tools, and providing incident response support. Collaborative work with development teams is essential to align infrastructure efforts.

As a Site Reliability Engineer, you will manage and maintain infrastructure for product deployment, ensuring high availability and security while collaborating with development teams. Responsibilities include designing CI/CD pipelines, monitoring system performance, conducting incident response, and automating operational tasks.