Are you looking for a place where you can bring your drive?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Sales Training Specialist at Neighborly, a typical day for you will include:
The Sales Training Specialist plays a crucial role in supporting the operational execution of sales training initiatives across our franchise network. Reporting to the Sales Training Manager, this position focuses on training logistics, data collection, and ongoing support for franchise teams. The ideal candidate is highly organized, detail-oriented, and skilled in managing multiple training programs while ensuring smooth execution.
Primary Responsibilities:
Training Development & Delivery
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Design, develop, and update training resources for service professionals.
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Create "train-the-trainer" resources for local franchise shops to ensure consistent and effective training delivery.
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Organize and maintain training materials within the Neighborly Learning Management System (LMS).
Performance Tracking & Analytics
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Track and report key growth-focused KPIs, including close rates, job averages, upselling, and add-on sales performance.
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Monitor participation, engagement, and completion rates for live training events, webinars, and other learning initiatives.
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Use data-driven insights to optimize training effectiveness and continuously improve learning outcomes.
Learning Channels & Support
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Develop and manage additional support channels, such as ServicePro podcasts, webinars, and office hours for local trainers.
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Facilitate live training sessions, Q&A forums, and other interactive learning opportunities to increase learner engagement.
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Foster a culture of continuous learning and professional development across the franchise network.
Bring your skills and be inspired to achieve success.
(Required qualifications)
Experience:
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3+ years of experience in training development, preferably within a franchising or service-based industry, and facilitation experience with live training delivery methods (workshops, webinars, podcasts, etc.)
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3+ years of experience training on sales methodologies and supporting program
Skills:
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Excellent verbal and written communication skills with the ability to engage diverse audiences.
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Strong analytical skills to track KPIs and measure the impact of training initiatives
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Ability to use data and metrics to drive decision making
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Professional presentation and training skills – written and oral
Education
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Bachelor’s degree in Education, Training, Business, or a related field (or equivalent experience)
Schedule / in-office requirements:
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Remote
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10% travel
Bring your goals and be enabled to reach them.
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Competitive Pay: Commensurate with experience
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Schedule: Fulltime, Monday-Friday, 8AM to 5PM
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Benefits: Check out our benefits offerings here
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Financial Benefits: Equity and annual bonus opportunities
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Perks: Paid time off, Paid holidays, Recess breaks, wellness programs
Brand:
Neighborly Service Solutions
Top Skills
What We Do
Neighborly is a holding company of 21 service brands focused on repairing, maintaining and enhancing consumers’ homes and businesses and is the world’s largest home services franchisor serving 8.9 million+ customers. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 14 service categories in the United States and in Canada. The company was founded in 1981 as Dwyer Group and is based in Waco, Texas. Neighborly now has nearly 3,600 franchisees and 10 corporate support centers throughout North America, U.K. and Germany.
