Sales Team Lead
About Us
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
Primary Responsibilities:
- Identify and qualify new sales opportunities;
- Diligently maintain active engagement through CRM to stay current on leads and follow-ups to increase customer interest in the product;
- Craft a great first impression on our prospects and customers by providing them with a world-class experience and unique customer service;
- Partner with Account Executives to help fill their pipeline and develop your sales and interpersonal skills;
- Respond to and qualify incoming web and phone inquiries and help the company execute its wellness needs;
- Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in the product;
- Cold call target prospects to demonstrate product features and benefits;
- Conduct “pre-call” investigative work to increase the ability to understand the customer’s current state, competition, etc.;
- Achieve quotas of sourced qualified opportunities and closed business;
- Continuously source new business prospects through outbound and other activities;
- Collect market intelligence and competitive information;
- Minimum of 2 years experience within a contact center environment as a Team Leader;
- Responsible for managing and motivating the agents;
- Responsible for ensuring the partnership relationship between the Client and Helpware POC.
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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