Sales Systems Administrator

Responsibilities: 

• Prepare accurate written correspondence including letters, contracts, reports, and emails using MS Word, Golden Sales, and Catering (GSC), company reports and email. 

• Maintain GSC accounts, including traces, creating, and updating bookings and systems maintenance. 

• Complete all weekly/monthly reports (including, but not limited to; forecast, sales reports, function room occupancy and availability reports, account lists, etc.) on a timely basis. 

• Coordinate with Four Seasons Hotels and Resorts home office as needed to ensure property compliance. 

• Maintain GSC system, which includes contract updates, menu input, average check update, BEO training/maintenance, as well as other updates as instructed. 

• Run all month end reports and complete month end tracking spreadsheets. 

• Write/run GSC reports associated with Catering and Group needs and/or mailings. 

• Operate a variety of electronic and manual office resources, including but not limited to laser printers and multi-function copy machines 

• Work closely with the Finance Department to ensure deposit dates are inputted and traced correctly. 

• Work closely with the Group Reservations team to ensure accuracy in file turnovers. 

• Answer general sales phone line in accordance with Four Seasons policy.  

• Prepare and distribute banquet event orders as needed. 

• Prepare and modify sales agreements as required. 

Minimum Qualifications:

• Previous experience with hotel sales administrative software is required. 

• Proficient in computer skills (including Windows, Microsoft Suite, Lotus notes) necessary to complete any correspondence such as proposals, letters, and office communications. 

• Excellent telephone manner and ability to communicate with clients and all levels of management. 

• Ability to work effectively under pressure and handle several projects/deadlines. 

• Strong organizational and self-guided multi-tasking skills. 

• A sincere willingness to provide service to residents, guests, and peers. 

• Good organizational skills, with the ability to work independently. 

• Ability to function well under pressure, set priorities and adjust to changing conditions. 

• High work ethic, with a sense of responsibility for the role filled within our team. 

A successful candidate will have a flexible schedule, and the ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. 

Comprehensive Benefits: 

• Energizing Employee Culture where you are encouraged to be your true self!   
• Comprehensive learning and development programs to help you master your craft.   
• Inclusive and diverse employee engagement events all year-round.   
• Exclusive discount and travel programs with Four Seasons  
• Competitive wages and benefits package  
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching  
• Employee Assistance Program 
• And so much more! 

Four Seasons Hotels & Resorts, Employer of Choice 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts