Sales Support Supervisor

Job Description:

Location: 9045 River Road, Indianapolis, IN 46240

This is an in-office position.

Company Overview

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention.  USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

Summary

The Sales Support Supervisor leads a team of Sales Data Specialists (SDS) to ensure effective sales execution and the achievement of growth objectives. This role is responsible for overseeing daily operations, including managing customer inquiries, sales requests, and follow-ups, while ensuring the accuracy and compliance of price changes, contracts, and Salesforce entries. The supervisor will work closely with the Sales teams to provide administrative support, manage customer and pricing details, and ensure sales targets are met.

In addition to managing the team, the supervisor will analyze sales support metrics to drive improvements in efficiency, accuracy, and customer service. They will provide ongoing training and support to both the sales support team and sales staff, ensuring proficiency in relevant processes, systems and tools. With a focus on continuous improvement, the ideal candidate will have strong leadership skills, experience in a sales environment, and a commitment to optimizing processes and maintaining high standards of service.

Responsibilities

• Review, audit, and ensure accuracy of price changes, contracts, and Salesforce entries, ensuring adherence to procedures.
• Process contractual rate increases in Salesforce, ensuring all information is accurate and up to date.
• Oversee the contracting process, ensuring compliance with the Company’s Delegation of Authority requirements.
• Manage compliance websites to ensure customer insurance details are current.
• Handle the day-to-day operations of the sales support team, including customer and other inquiries, follow-ups, and ensure high standards of customer service.
• Analyze and improve sales support processes to enhance efficiency, accuracy, and reduce errors.
• Work with cross-functional teams (sales, finance, and operations) to optimize workflows and improve overall procedures.
• Generate and analyze reports on sales support metrics, inquiries, and team performance, providing regular updates to sales and management teams.
• Train and coach the sales support team to meet performance goals, conducting regular performance reviews and providing constructive feedback.
• Train new and existing sales staff on systems, ensuring proficiency in the use of technology to improve efficiency.
• Provide ongoing support and troubleshooting for sales issues to ensure effective use of tools and processes.
• Ensure continuous training and support for the sales team to maintain optimal performance.
• Implement best practices to streamline operations, reduce errors, and improve the overall quality of work.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in business administration or related discipline is preferred
• CRM experience, SalesForce.com highly preferred
• 3+ years of experience supervising a team preferred
• 3+ years of experience in a sales supervisory role is preferred
• Advanced administrative skills
• Training experience preferred
• Outstanding communication skills, both written and verbal
• Two-five years of experience in contract management and compliance preferred
• Proficient in using core MS Office Suite (Word, PowerPoint, and Excel) products and familiarity with managing sales activities
• Must have a demonstrated record of effectively leading and motivating subordinates to deliver on business objectives and targets
• The ability to multi-task, initiative, vision, and retrospection are all necessary to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.