Sales Support Specialist

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create, and set in motion.
 

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

As a member of the Career Sales team, a Sales Support Specialist ("SSS") is responsible for assisting the sales teams. Working cohesively with Cengage business units, Sales Management, Strategic Account Management and Account Executives, you will help to support the sales process. The SSS will provide key administrative activities such as: content mapping, systems updating, order processing/review, billing reviews, contract alignment and other responsibilities as needed. Activities will be conducted primarily from their home office.

If you want to be part of a high-growth team and are an organized individual that can prioritize multiple projects while providing outstanding service to your customers and your team, then this is an opportunity for you!
 

What you'll do:

• Assist sales teams with internal requests and daily operations, coordinating and communicating effectively with sales personnel and customers via phone and web conferencing, in order to help achieve overarching sales goals.
• Pull reports as needed to help with opportunity/territory analysis
• Provide updates on content and support interactions, run order processes, and assist faculty with desk copies and resource support.
• Use clear, concise, and professional communication to establish and maintain relationships with individuals, internally and externally
• Handle and work on content mapping exercises
• Provide limited coverage for open positions on the team to ensure the success of the territory
• Develop and follow through on daily plans to optimize sales potential for the team
• Identify and report trends that could generate content, fresh ideas, or business models for Cengage
• Escalate and lead reported customer technical issues efficiently, cross-collaborating with sales and technical support to provide updates to internal partners and customers, seeing it through to resolution.
• Update and maintain CRM (Salesforce) as needed
• Other duties as assigned by management
   

Skills You Will Need Here:

• Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience preferred
• Exceptional written and verbal communication skills; ability to handle multiple initiatives simultaneously; strong time management and problem-solving skills with the ability to communicate next steps clearly
• Highly flexible and adaptable to change
• Ability to build and maintain strong relationships with key customers
• Proficiency with computers and MS Office applications; experience working with digital products and additional applications a plus
• Intermediate to Advanced skills with Microsoft Excel preferred
• Outstanding organizational and time management skills
• Prior publishing experience preferred

Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences, or for any other reason.

Cengage is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.
 

About Cengage

Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences. We serve the K-12, higher education, professional, library, English language instructing, and workforce training markets worldwide. We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities, or environment. Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service. Visit us at http://www.cengage.com/or find us on LinkedIn, Facebook, or Twitter.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$19.00 - $30.50 USD