Sales Support Specialist II (Cox Media)

YOU ARE A COMPASS.
You keep those under your care top of mind and take on the world with a positive attitude. You truly listen to customers or clients and seek to validate, clarify, and identify with them. You don't just solve problems, you take ownership of solutions.
YOU ARE A PERFECTIONIST.
The devil is in the details. The thoroughness and meticulous nature you put into your work sets you apart from the rest. You are the one others approach to see if they're right.
YOU ARE A GIVER.
Your caring nature helps to mediate disputes and allows you to be flexible and receptive to new ideas. The high energy you bring never hides the unique, fearless risk taker underneath.
Location: This position requires you to reside in one of the Florida Cox Media locations listed on the job profile. This is a hybrid role, and the schedule is a mix of work-from-office/work-from-home.
Role Summary
The Media Sales Services Specialist plays a critical role in the coordination, troubleshooting and processing of digital and linear advertising orders for our clients. This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients and our Fulfillment and Operations teams. A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem solving skills, and thrives in a fun, fast-paced, deadline and process driven environment.
Primary Responsibilities and Essential Functions

• Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies.
• Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems.
• Ensuring creative files and instructions for campaigns are submitted, approved and corrected if necessary.
• Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed.
• Responding to customers' questions and requests, and solving schedule-related problems.
• Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed..
• Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions.
• Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research and rate card information.
• Attending job-related training, with expectation of ongoing development of skillsets and evolution of responsibilities.
• Internal customers are primarily the Sales team but other departments locally and remotely as well.
• Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue.
• The role has frequent contact with external customers by email or phone. Assigns work to others with no formal organizational authority.

Qualifications:
Minimum

• High School Diploma/GED and 3 years' experience in a related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.)
• Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, Power Point
• Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization.

Preferred

• AS/AA or Technical Certification or Bachelor's degree in related discipline strongly desired
• Previous experience in a sales environment
• Experience in telecommunications/advertising/digital marketing industry desired
• Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these
• Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics.
• PMP Certification or experience with project management

USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.