Sales Support Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The main responsibility of this position is to assist the sales team, resolving issues that affect customer and team productivity. Additionally, prepares reports for internal and external use.

The Sales Support Representative uses judgment to solve problems and prioritize tasks. They work with different teams and customers to resolve issues and improve processes.

Performs work that requires knowledge of the Healthcare Market Division’s data management system, sales processes, and other internal processes involving Customer Service, Finance, Pricing, and other areas. The Sales Support Representative partners with the Account Managers, District Sales Managers, and Regional Vice President sales teams, Marketing team members, Contract Administration, and Shared Services departments to enable the sales team to maintain customer loyalty, improve customer satisfaction, improve sales productivity, support key business initiatives, and enable the achievement of sales targets.

Key Responsibilities:

• Resolve issues that impact the customer and sales productivity including pricing, shipping, billing, invoicing, backorders, returns, transportation, EDI, order charge, and other defined issues.
• Increase sales efficiency by working with different departments in the execution and follow through of sales processes, such as pricing, rebates, standing orders, and quotes.
• Produce and distribute internal and external reports to resolve products that are on backorder; research high-priority issues by contacting warehouses and vendors to ship and bill orders.
• Process customer-facing Business Reviews and dashboards for customer presentations.
• Process history of sales, invoice history, contract models, and other designated reports as requested by the Account Manager.
• Accurately record and document support activities and assist in identifying reoccurring issues that require root cause analysis.
• Participate in process improvement projects that improve productivity, efficiency, and enhance the customer experience.
• Participate in training and development programs as a means of continuous improvement.
• Perform other duties as assigned.

Minimum Requirements/Qualifications:

• Excellent organizational and teamwork skills.
• Previous experience with mainframe and/or database systems.
• This role operates within a Matrix environment requiring the post holder to work effectively with multiple team members, to manage both exciting requirements and concurrent project activity.
• Strong project and time management competency is important to maintain several priorities and meet established deadlines.
• Ability to manage self, including time and surrounding circumstances to deliver both short-term and long-term goals.
• Strong work ethic; the ideal candidate will have a commitment to continuous learning and development and seek opportunities to stretch capabilities.
• Maintain compliance with the Dignity at Work Policy, Code of Business Conduct and Ethics, and our values of Integrity, Intensity, Innovation, and Involvement while effectively fulfilling your role.
• Bachelor’s degree in Science or Business or equivalent years of experience required.
• 2+ years of Customer or Sales support experience.
• Occasional travel as the need arises for training and sales meetings.

Non-Negotiable Hiring Criteria:

• Ability to communicate with business partners in a professional manner in verbal and written mode.
• Must possess computer proficiency in Word, PowerPoint, and Excel.
• Must have working knowledge of Cognos or other business intelligence tools.
• Ability to initiate, prioritize, and self-direct workload.
• Strong orientation to accuracy and detail.