Sales Support Engineer

At Eos, we believe in great chemistry.  The combination of core elements into an amazing product and the mixture of skills into a unified team.  We seek the best talent  to just us in our mission to bring affordable, sustainable, clean energy to all. Come change the world with us.

The Sales Support Engineer provides the commercial sales team with development and progression of customer relationships and opportunities to close orders while maintaining a high level of customer satisfaction. These tasks will be performed in conjunction with the assigned sales manager and will require both in person and virtual client engagement.

Accountable for performing initial technical arrangement, sizing, technical diligence and technical Q&A support to assist in advancing client opportunities to formal proposal status.

Responsibilities

• The Sales Support Engineer supports the sales and business development teams in the development and progression of target customer relationships and opportunities to mature orders while maintaining a high level of customer satisfaction.

• Exhibit excellent product and application knowledge to align the customer’s requirements with the Eos benefits of a safe, low-cost, long lasting energy storage solution for peak shifting/shaving, long duration dispatch, ancillary services, micro-grid systems and renewable firming/smoothing.

• Analyze customers’ needs and develop appropriate suggestions across each aspect of an energy storage system from the battery and BMS to inverter, transformer, system protection, and SCADA for the utility, C&I, telecom, and residential market segments.

• Support sales managers, , and internal staff, to prepare technical responses to customer questions and support early customer engagement activities.

• Be the liaison between customers and the Eos application engineering team to obtain feedback on product performance, quality, documentation, and overall customer satisfaction.

• Foster technical champions at key accounts while being responsive, consistent, and supportive of the overall market to help convert an ever-growing pipeline into revenue.

• Follow procedures, tools, and best practices to enable the sales organization to scale effectively while maintaining high levels of customer satisfaction.

• Collect and communicate regional and global industry best practices and maintain a competitive analysis for leading battery technologies and companies.

• Assist with client engagement by attending meetings and coordinating multiple client technical response needs.

• Ability to manage priorities and be flexible as the company experiences significant growth requiring teaming, excellent communications and individual contributions as required.

Knowledge, Skills, and Abilities

• Comfort with directly engaging in a client commercial environment to relay technical knowledge while also creating demand

• Technical expertise in the energy storage market space.

• Electrical engineering background. Good understanding of different batteries technologies available in the market and their main technical/commercial differentiators.

• Good understanding of battery storage market space, relevant customers, and different technology providers.

• Strong and effective communication, interpersonal and analytic skills. Able to work in matrix organizations with a teamwork spirit and able to elaborate technical evaluation in energy storage applications.

• Strong compliance culture, passioned in technical aspects, and self-motivated type of person.

• Fluent English (written and spoken).

Education and Experience

• Bachelor's degree in electrical engineering, related degree, or equivalent experience required.

• Minimum of 2 years' experience.

• 5 years' experience preferred.

Travel

• Local Travel: 10-25%

• Overnight/North America: 10-25%

Working Conditions

• Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc.  Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.

• Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals.   While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.

• Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.

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