Sales Support Associate

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The responsibilities of this position are to sequence prototypes and finished trays, to obtain components for samples, and to assist in the development of prototype custom procedure trays. This includes related functions of development of new components and trays including creating and managing digital image files. 

• Creates clear and concise building instructions for the assembly of custom procedure trays. 
• Develops prototype custom procedure trays. This includes, but is not limited to, calling vendors, working with warehouse to have inventory pulled, building prototypes, creating labels, capturing / recording associated costs for samples, and making shipping arrangements. 
• Completes component sample requests.
• Assists in maintaining sample room inventory levels of components.
• Completes sales orders for components pulled from warehouse to allow proper inventory deductions.
• Provides assistance to Production for any questions regarding the custom procedure tray assembly requirements for the customers during the manufacturing process.
• Reviews, evaluates, and makes suggested improvements by working with Product Engineering Coordinator, Quote Specialist, Sales Representative, Operations, Quality Assurance and Regulatory Affairs, and Process Engineering departments. 
• Communicates unique component configurations to Quote Specialists, Product Engineering Coordinator, Purchasing, Production, and Quality Assurance & Regulatory Affairs, and Process Engineering departments as needed.
• Ensures Sample Room appearance and cleanliness standards are maintained.
• Supports production and the production sequencing team as needed in the review of sequencing.
• Uses camera and photography software to capture component and tray images.
• Creates new or updated visual work instructions pertaining to tray sequencing.
• Manages the visual work instruction database through to creation and updating as needed.
• Provides component photos as requested from the sales team.
• Assists with special projects for sales representatives, customers, and sales management team.
• Participates in any CI initiatives as needed to support the business.
• Assumes additional responsibilities/duties as requested by immediate supervisor, other management personnel or as business need dictates.

• High School diploma or GED required.
• Sales support/customer service experience; knowledge of Health Care industry preferred.

• Exceptional customer service/interpersonal skills
• Speaks clearly, persuasively and professionally in positive or negative situations.  Listens and is able to get clarity. Is able to work through complicated, involved questions with assistance from teammates or Manager. 
• Ability to calculate basic mathematical figures
• Ability to perform tasks accurately, efficiently, and with strong attention-to-detail.
• Strong work ethic, proven ability to work independently and make decisions demonstrating good judgment
• Demonstrated adaptability to a changing work environment and varying daily tasks
• Must have basic hands-on Microsoft Word, Excel and Outlook experience.  Basic undertanding of principles, methodologies, and enterprise software applications.
• Ability to work under supervision, follow instructions, and follow pre-established guidelines/procedures to perform job functions.
• Ability to work well in a team environment.
• Ability to safeguard sensitive and confidential information.
• Ability to operate standard office equipment.

• May work extended hours on occasion

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.