Sales Specialist (ILS)

Job Description

Ingram Content Group (ICG) is hiring for a Sales Specialist (ILS) to contribute to our Library Services (ILS) team in LaVergne, TN just outside Nashville. 

In this role, you will manage library relationships in a multi-state territory. You will position Ingram as the premier provider of all media and value-added services to libraries and achieves or exceeds established territory revenue goals. In addition, you’ll train library staff to use Ingram systems and respond to customer requests via email and video conferencing. As the Sales Specialist you will represent Ingram at state and local shows as required.

You love supporting one library, but what if you could support thousands?

At Ingram, our Library Services teams curate titles and services for a wide range of libraries from small and rural libraries to multi-branch urban library systems. We focus on providing exceptional support to our library customers by improving workflows and processes with content, shelf-ready services, collection development and analytics -- all while developing and maintaining everlasting relationships with our clients. Our teams collaborate and innovate with a variety of skilled professionals and manage projects with quality and profitability in mind.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you! 

Required Qualifications:

• HS Diploma or GED
• 2 years sales, book industry or related experience

Preferred Skills:

• Experience working with libraries

Key Responsibilities:

• Profitably sells the company’s products, services and related materials to libraries in the assigned territory through web meetings, phone calls, email and occasional on-site visits.
• Establishes, develops and maintains positive business relationships with customers and new prospects.
• Attends state and local conferences to present ILS products and services.
• Gives input and feedback for all respective territory RFPs (request for proposal) and formal bid responses and includes customer requirements, competitor information, trends, and potential bidding strategies in a timely manner. 
• Participates in the management of annual budgets and strategic sales plans for the assigned territory.
• Educates the customer in what (and how) ILS offers Collection Development, Cataloging/Processing and Opening Day Collection services (CD, C&P, ODC) assisting the library streamline these processes.
• Assesses library workflows and make recommendations to improve customer efficiency and further engage the customer with ILS products and services.
• Negotiates discount/freight terms for new pricing agreements and existing pricing agreement renewals with an eye on profitability and margins.
• Maintains comprehensive knowledge of ILS products/services, competitor products/services advantages and changes in library market.
• Reports territory market requirements, customer needs and competitor developments to management.
• Utilizes Salesforce CRM to document information and all interactions with customers and prospects.
• Creates and delivers presentations on ILS products and services in web meetings, at site visits and at conferences.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish