Salesforce User Experience Architect

Do you have a passion for creating intuitive and user-friendly sales experiences? Are you a strategic thinker with a knack for understanding customer needs and translating them into actionable design solutions? If so, then we want to hear from you!
We are looking for a talented and experienced Sales User Experience Architect to join our growing team. In this role, you will play a pivotal role in shaping the user experience (UX) of our sales tools and platforms, ensuring a seamless and efficient journey for our Sales Team and ultimately, driving business growth. This role will be heavily focused on Salesforce, but integrated tools & 3rd party platforms that our Sales Team uses will be in scope too. This is a new role that sits within the Sales Systems & Process team in Revenue Operations.

• Conduct user research to understand the needs and pain points of our sales team and customers.
• Collaborate with Sales, Engineering, and other internal partners to define the UX vision for sales tools and platforms.
• Partner with our internal technology teams to design, drive, & implement Salesforce UX improvements that will help our Sales team be more productive.
• Design and prototype user interfaces (UIs) that are intuitive, user-friendly, and optimized for productivity.
• Develop & maintain a Salesforce UI & UX optimization roadmap.
• Develop & document guidelines and best practices for Salesforce UX.
• Conduct usability testing and iterate on designs based on user feedback.
• Stay up-to-date on the latest trends & best practices in Salesforce UX/UI functionality.
• Partner with internal stakeholders to redesign their respective focus areas on the pathway to overall system optimization.
• Serve as the point of contact and subject matter expert for experience design within the Sales Systems & Process team.
• Own requirements documentation including BRDs, process flows, DACIs, wireframes, mockups or other assets used to collect business needs.

• 8+ years of experience in Sales Operations or Sales Technology, with a focus on Salesforce.
• Proven track record of designing and implementing user-centered solutions that drive business results.
• Experience building out a user-experience roadmap focused on continuous improvement.
• Experience with the full sales cycle, from lead to cash, and familiarity with the various roles involved in go-to-market at an enterprise software company.
• Salesforce Admin Certification required; Advanced Admin, Platform App Builder, and/or other advanced certifications preferred.
• Strong understanding of user research methodologies, including user interviews, usability testing, and persona development.
• Expertise in wireframing, prototyping, and UI design tools (e.g., Figma, Sketch, InVision).
• Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders across all levels.
• A passion for sales and a deep understanding of the sales process.
• Knowledge of sales methodologies (e.g., CVI, Challenger Sale, MEDDIC) a plus.

Bonus points for:

• Experience with accessibility guidelines (WCAG).
• Experience with front-end development languages (e.g., HTML, CSS, JavaScript) or Apex development.
• A portfolio showcasing your design work in the sales or B2B space.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $172,900 - $230,500
Zone B: $155,600 - $207,400
Zone C: $143,500 - $191,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .