Sales Process Specialist

JOB DESCRIPTION
The Built Environment (BE) business unit is one of UL Solutions' oldest, having been created over 100 years ago. Over this time, our Built Environment teams have been supporting our customers across 4 main areas: Building & Construction, Fire Safety & Security, Building Quality & Compliance and Personal Protective Equipment.
For our BE Sales Process Support Team, we are looking for the Sales Process Specialist who will support UL's sales professionals in administrative tasks, including quote generation, order processing and booking, and post-sales support for our clients.
Are you looking to develop your career in a company with 130 years of unique history? Apply!
RESPONSIBILITIES

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Ensures that the follow-up with customer is scheduled and supports turning quotes into orders.
• Supports our sales professionals by performing (included but not limited to) admin-related tasks and collaborates with internal stakeholders to resolve customer inquiries.
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable.
• Builds an internal UL problem-solving network and proactively engages other teams to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meets established timelines for pre-and post-sales activities presenting a strong customer focus and engagement.

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QUALIFICATIONS

• High School diploma
• Working experience in sales-related roles, preferably sales support and/or sales processes support.
• Very good level of English language.
• Strong knowledge of MS Office (Word, PowerPoint, Excel, Outlook), and Salesforce or other CRM software.
• Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.
• Good sales and interpersonal skills and ability to find alternative solutions.
• A strong team player who is able to successfully collaborate with the team and stakeholders.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Built Environment provides the highest level of technical knowledge, expertise and testing, inspection and certification, advisory and commissioning services to support our customers globally throughout the entire life cycle of their products and buildings. UL Solutions plays a critical role and acts as a trusted partner to various stakeholders in the built environment and building products industry by knowing everything about every building, building regulation and requirement, fire equipment services and personal protective equipment by providing proactive insights on safe, secure and sustainable buildings, risk management solutions and tenant wellness and safety validations.