Sales Operations Specialist

Company Description

Informa Connect:

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

Job Description

• Title: Sales Operations Specialist
• Compensation: $55,000 - $60,000
• Application Deadline: May 18, 2025

About the Role

As a Sales Operations Associate, you'll be the cornerstone of our sales team's efficiency and effectiveness. You'll act as the central point of communication between our sales team and key departments such as event delivery operations, product, finance, billing, and editorial. Your role is crucial in optimizing sales processes, ensuring data accuracy, and driving business growth.

Key Responsibilities

CRM and Data Management

• Own Salesforce CRM for assigned business portfolios, ensuring accuracy in reporting, forecasting, and account/opportunity management
• Maintain data integrity across multiple systems (Salesforce, Excel, Oracle, SAP, Intacct)
• Manage event, sponsorship, subscription, and digital media inventory

Process Optimization and Support

• Identify and implement improved sales processes
• Document and record evolving sales enablement processes
• Support onboarding and ongoing training for sales representatives
• Assist in executing contracts, RFPs, and partnership agreements

Reporting and Analysis

• Perform sales analysis and provide management with cost/risk analysis and trend data
• Support optimal sales reporting, KPI tracking, and analytics
• Contribute to forecasting and business planning initiatives

Cross-functional Collaboration

• Partner with sales reps, management, and other key stakeholders
• Facilitate process compliance through support and reporting
• Assist in ensuring overall client satisfaction, customer retention, and increased spend

Business Understanding and Innovation

• Develop a deep understanding of event, subscription, media, and other process workflows
• Contribute to shaping the evolving business by identifying process improvements
• Support change management initiatives and new business ventures

Problem-Solving and Communication

• Identify issues, investigate root causes, and support a solution-oriented environment
• Effectively communicate with various teams and stakeholders
• Assist in resolving complex queries related to international client compliance, contract/legal compliance, and billing/AR inquiries

What We Offer

• A dynamic, fast-paced work environment
• Opportunity for professional growth and skill development
• Collaborative team culture focused on innovation and excellence
• Competitive salary and benefits package

Qualifications

Education and Experience

• Bachelor's degree in Business Administration or related field
• 1-3 years of experience in sales operations, sales enablement, or related roles
• Experience in a fast-paced, high-volume sales environment preferred

Skills and Competencies

• Excellent organizational skills with strong attention to detail
• Ability to work effectively under pressure and meet deadlines
• Proven track record in customer-focused, revenue-generating environments
• Outstanding verbal and written communication skills
• Collaborative team player with a proactive, growth-oriented mindset
• Advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Teams)
• Working knowledge of Salesforce and sales processes (preferred)

Personal Attributes

• Demonstrates a sense of urgency and adaptability
• Exhibits a "can-do" attitude and eagerness to learn
• Thrives in a dynamic, deadline-oriented environment

Additional Desirable Qualifications

• Project management experience
• Prior direct sales experience

Additional Information

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world               

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.