Sales Operations Specialist

CyberRisk Alliance (CRA) is a leading cybersecurity media and events business dedicated to providing valuable insights, education, and networking opportunities within the cybersecurity industry.
CyberRisk Alliance provides business intelligence that helps the cybersecurity ecosystem connect, share knowledge, accelerate careers, and make smarter and faster decisions. Through our trusted information brands, network of experts, and innovative events we provide cybersecurity professionals with actionable insights and act as a powerful extension of cybersecurity marketing teams.
Our brands include SC Media, the Official Cybersecurity Summits, TECHEXPO Top Secret, Security Weekly, InfoSec World, Identiverse, Cybersecurity Collaboration Forum, Cybersecurity Collaborative, ChannelE2E, MSSP Alert, and LaunchTech Communications.
Sales Operations Specialist
Location: Remote or NYC, NY
Reporting To: Sales Operations Manager
Our new Sales Operations Specialist will report to the Sales Operations Manager and will work closely with the operational excellence, sales, and customer success teams. You’ll contribute to driving sales effectiveness through the development, maintenance and optimization of key sales operations processes. You will also ensure overall customer experience by ensuring contracts are accurate, as well as managing a smooth hand-off to the customer success team. With our recent implementation of Salesforce, there are also opportunities to create processes and contribute to shaping the culture of the sales organization.
Your typical day will consist of validating and approving contracts, working with the sales team to ensure data integrity and that sales processes are followed in our CRM. You’ll work in our project management software, Monday.com to help manage inventory and execution of client contracts. You’ll also contribute to weekly reporting, ensuring the Sales Managers have what they need to report to management. You will assist the sales team with organization, training, and onboarding. As you create and refine the daily processes, you’ll create documentation.
Responsibilities:

• Reviewing and approving all orders to ensure accuracy for reporting and invoicing
• Manage Monday.com inventory boards
• First point of contact for the sales team
• Stay on top of revenue changes and approvals
• Process order changes
• Assist sales and marketing teams to ensure our CRM has accurate data
• Work with finance team on various sales-related tasks such as invoicing, usage and client relations

Qualifications:

• 2+ years sales operations experience, ideally with direct customer exp
• Experience with CRM systems, Salesforce a plus
• Experience with Monday.com
• Bias toward process and organization
• Light analytics/reporting experience
• Experience with excel (advanced-beginner+)
• Able to work independently and as a part of a team
• Ability to multitask and prioritize projects
• Demonstrated interest or experience in leveraging AI technologies to drive innovation, efficiency, and value creation.
• Ability to adapt to a fast-pace environment and stay updated on industry trends and advancements in AI technology.

If you are a passionate and results-driven sales operations professional with a keen interest in the cybersecurity industry, we invite you to join our team at CyberRisk Alliance. Apply now and be part of an innovative company committed to shaping the future of cybersecurity.
Job Information (NYC)
For individuals assigned and/or hired to work in New York City, CRA is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account numerous factors that are considered in making compensation decisions including but not limited to a candidates' qualifications, skills, competencies, experience and location. A reasonable estimate of the current range is $60,000 to $65,000, which does not include other compensation benefits package.
Equal Employment Opportunity
CyberRisk Alliance is committed to equal employment and advancement opportunity for all employees and candidates for employment without regard to race, color, ancestry, national origin, religious creed, gender, physical or mental disability, veteran status, sexual orientation, age or marital status in accordance with the applicable laws and regulations.
About CyberRisk Alliance
CyberRisk Alliance provides business intelligence that helps the cybersecurity ecosystem connect, share knowledge, accelerate careers, and make smarter and faster decisions. Through our trusted information brands, network of experts, and innovative events we provide cybersecurity professionals with actionable insights and act as a powerful extension of cybersecurity marketing teams. Our brands include SC Media, the Official Cybersecurity Summits, TECHEXPO Top Secret. Security Weekly, InfoSec World, Identiverse, Cybersecurity Collaboration Forum, Cybersecurity Collaborative, ChannelE2E, MSSP Alert, and LaunchTech Communications. Learn more at www.cyberriskalliance.com.